Chris Dann Email & Phone Number

Saginaw, Michigan, United States

• XO Communications was purchased by Verizon back in 2017. After the acquisition, I continued to support the former XO Communications customers while they were transitions over to the Verizon network. I later transitioned into a temporary role supporting the internet connectivity to all of the National Basketball Association stadiums.

Saginaw, Michigan, United States

• NextGen Repair – Provided second level technical support for advanced internet connections, such as: NxT1, DS1/DS3, 10mb/100mb Ethernet connections, Network Edge Router configurations (primarily Cisco and Juniper equipment), BGP configurations, DNS and various other internet routing issues.• VoIP Repair – Provided Voice over IP support to customers for their voice services, which included: 911 connectivity, Caller ID issues, Hosted PBX configurations, IPVPN, Managed Security, QoS, Upgrades and support for our Cisco and Polycom customer premises equipment, voicemail issues, password resets, call routing, international calling, one-way audio, alarm line and fax line issues, and more.• Data Repair / Voice Triage – Provided second level technical support, along with preliminary voice troubleshooting, which included: telephony switch configurations such as adding/removing phone numbers, call forwarding issues, Toll Free 800 number routing, no dial tone, and hunt group issues.• Data Trouble Resolution Team – Provided technical support to customers with their internet service, which included: equipment updates, network troubleshooting, opening tickets with data carriers across the country, scheduling dispatches, and working with our technicians while dispatched out onsite.• MACD Team Lead – Trained and assisted fellow co-workers, handled escalation calls, and investigated difficult billing issues. I was later flown out to Wyomissing, PA to train the new team that eventually took over this department.• Data Billing & MACD Department – Assisted customers with billing issues, and submitted new orders for all Moves, Adds, Changes, and Disconnects to their account.

Saginaw, Michigan, United States

• DSL Account Specialist – Contacted new customers to provide status on the progress of their DSL internet service installation• Inbound Technical Support Agent – Provided technical support to customers for their Dial-Up connectivity issues. I initially started with support for Windows 3.1 systems, as well as early Sega game systems connectivity. This later included all Dial-Up support for the free Intuit Tax Software at that time.

Midland, Michigan, United States

• Initially generated MIRSA Cobol Mainframe reports for Sales Engineers in various fields such as Chemicals, Plastics, Styrofoam, etc. This later transitioned into Excel reports after the Windows95 company wide roll out.

Bachelor Of Business Administration - Bba, 3.85 Gpa

Associate Of Science - As, 3.9 Gpa