After a wonderful career I am finally going to take some time to enjoy living on a small farm in the Muskoka's. I have worked with many great people and had 2 great mentors early in my career who allowed me to learn and grow, Ron Paolucci (RIP) and Colin Lamoureux, both influenced my success in many ways - thank you all.Now I have a small farm and a few animals and a calmer life and am learning to slow down.

Initially responsible for all application analysis, development and support, both IBM Mainframe and PC environments, reporting to the VP Technology, Canada•Initial goal was to work with technology teams to migrate all processing and applications for a recently acquired payroll system to ADP Canada’s newly installed MVS host. Migration successfully took place several months ahead of schedule.•Create an organisation, including appropriate hiring, to support the ongoing growth and business need. Of particular challenge in the PC environment as ‘net’ applications were just being considered by ADP Marketing without any real plan of attack.•Assist the business (Finance) work with an outside consultant to implement a money movement system for the recently acquired payroll process. Technology entered the project approximately half way through, participated in the project from that point on and the application group assumed ongoing support of a Unix/AIX, Oracle Financial system. This included the hiring of Oracle Financial application developers, Unix & Oracle DBA and system administrator. Part of this responsibility was to install, set up a process for and implement a hot back up as a disaster recovery plan for this mission critical system.•Implement a number of smaller PC based systems to assist end users, for example a notes based sales for automation tool.•Establish for each position clear goals, measurements and feedback on performance, as well as skills assessment and training plans

Currently responsible for the Oracle International Money Movement custom application, providing analysis, development, support and project management in five countires, reporting to the VP Technology, AVS, USA•Develop and manage our associates in an open, agile, creative team based environment that promotes a learning culture; encourages individual creativity through empowerment; and puts the customer first in everything we do.•Meet corporate guidelines by the design of applications in regard to privacy, security, audit, availability, performance, testing, implementation, change control and support of assigned application as appropriate to proactively supporting the Business.

•Responsible for converting the VISA account number from 13 to 16 digits, this includes creation of the budget, executive approval, approach strategy, hardware installation, hiring etc.

In my 15 years with American Express my job experiences were numerious, mostly in the IT and Production Environment. One of my first responsibilities was to migrate the charge card billing and statement processing to Canada from Florida. Over the years I was responsible for Data Capture, Billing, Print/Insertion, Data Entry, Word Processing, Project Management, Process Improvement, Outsourcing and eventually Systems Development (host).

• Reporting to Vice President of Operations and head of Amex Bank.• Managed all aspects of Operational Support, i.e. front-end financial capture/back-end print and mail for statements, cheques, letters.• Liaison between business and technology group.Accomplishments:• Mail insertion/bulk mailings: reduced postage by installing a postal code pre-sort system (with no increase in staff). Saving of .04¢ per item.• Fully utilized existing resources by establishing partnerships with other (external) companies to provide processing services: established an agreement with Diners Club (US) to provide a service to capture all Diners paper charges in Canada and submit billing/reconciliation files to Diners US. Balancing internal/external resources in other areas ensured no additional headcount was necessary. Profit margin starter at 5% rising to 8% after the first year.• Outsourced opportunities with local suppliers to cut costs, to further reduce expenses. Also worked with supplier to create a solution where work could be sent off shore and received back the same day. Result: an image solution was created. Worked with local suppliers, offshore supplier and local government to ensure a reliable service would be established and maintained. Overall staffing reduced by 55 and unit cost reduced by 10-15%.• Performed several studies on the use of imaging and ICR (intelligent character recognition) technology• Implemented an international statementing system in Canada changing AMEX from Country Club billing to a descriptive statement. This included building a customized on-line customer service inquiry system for Canada. Further automation in print/mailing allowed reduction of 5 staff.• Hired and integrated disabled persons into several areas (a first for Amex• Established in-house hardware maintenance to reduce costs and improve service Semi-automated microfilm retrieval area

• Migrate from AMEX U.S. and manage cardmember billing/merchant payment area for Canada.• Integrate new functions due to acquisitions or process improvement.Accomplishments:• Migrated merchant processing system and process from the U.S. to Canada. Successful implementation with ongoing process improvement leading to an overall cost reduction of 20%.• Integrated numerous processes from other AMEX divisions and/or acquisitions: Mail opening and date entry into billing area. Included assuming full support for data entry software/programs currently supported by US. evaluated, presented recommendation for new hardware/software to support existing/future business. Worked with supplier for over 6 months to develop and ALPHA site test new software, allowing specific requirements to be incorporate into the software package. Direct Response group for AMEX merchandise, complete order fulfillment. Two travel companies (leisure and business), both with highly intensive paper operations.• Microfilm library/retrieval, this was subsequently automated. Automation of this process resulted in the reduction of 5 full-time staff. Savings will continue to grow over time with further staff reductions as automation grows.

Director, Business Systems Development 1994 - 1996• Reporting to Senior Vice President, Technologies, Americas in Florida.• Represent technologies to the business and act as an enabler for business opportunity.• Timely and efficient use of systems resources in the development, implementation and maintenance of application systems to support ongoing business and product launch.• Staff of 48 full-time, plus contractors as needed, and 60 systems in production with a budget of $4-5MM Canadian and $2-3MM U.S..Accomplishments:• Implemented Credit Card system unique to Amex Canada as well as automation of Travel accounting system.• Prioritized requests from Canadian Business for both Canadian and U.S. applications.• Consolidated contractor requirements through RFQ process and selected single vendor to reduce expenses.• Created customer focus groups and ongoing feedback mechanisms.• Held education overviews for business.• Transitioned all Canadian business system support and development to U.S. office and standardized and moved all application processing to US Processing Centre.• Initiated and built system to allow for printing of statements in Braille.