Responsible for content creation and translation for the world's leading online platform for booking travel. I built and led a department of ~400 people across 45 locations globally, covering localisation, marketing copy, descriptive content, destination content, editorial, geodata, community content, visual, and content moderation. Managing a team of directors and senior managers, covering Operations, Product, Analytics, Strategy, BizOps. Highly experienced in scaled content creation and management - for reference, we did 400 billion words of translation and localisation in 2021. My role gave me exposure to every part of the business. Alongside that, I helped build the culture of Booking.com, leading our People objective for the Marketing department, helping define our formula and values, and proactively and passionately championing a diverse and inclusive environment. Interacting with every part of the business, and a member of the Marketing department LT.

Managing an international team of analysts and coordinators, supporting tooling, training, data analysis, productivity and communication to Booking.com's global Content department, as well as leading Booking.com's user-generated content moderation team.

Project management, writing, commercial consultancy for: Splendia, Prous (now Thomson-Reuters), Gustavo Gili SL, Thames & Hudson, BBC Books, Ebury. Also published 3 books under my own name.