Chris Deshazo Email & Phone Number

Norfolk, Virginia, United States

• Managed, mentored, developed and coached a team of full-time and part-time staff of 3-5 shift supervisors, 10-12 café associates, two catering coordinators, 3-5 delivery drivers and 2 overnight bakers for a total of approximately 40 team members scheduled over 10-hour shifts, 5-6 days a week; total daily operations 19-22 hours daily• Key holding manager with direct report responsibility• Oversaw and co-managed two bakery-café store openings in South Hampton Roads geographic area • Organized schedules, workflows, and shift coverage to meet sales targets; facilitated labor scheduling to cover more than 130 hours weekly in a 5,000 square foot facility, averaging 24 associates across three shifts• Secured store revenue to monitor transactions and deposits for accuracy to eliminate discrepancies • Managed, demonstrated, trained and motivated associates on “make it right” philosophy prioritizing customer service and providing a welcoming guest experience; addressed and rectified inadequate client orders quickly and compassionately; monitor and respond to in person customer feedback, social media and rating platforms to provide positive feedback to comments and questions from online commentary; identify, address and rectify inefficiencies with management team and associate staff• Implemented non-traditional, fully digitized convenience platforms to enhance customer experience (online and kiosk integration ordering software, upgraded Rapid Pick-Up system and café redesign to provide and deliver a more convenient and customer experience • Conducted scheduled and unscheduled safety walks to monitor proper equipment usage and sanitation practices, prevent environmental hazards to customers, clients and staff, and to deliver on the spot coaching, mentoring and training to associates