Chris Desilva work email
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Chris Desilva personal email
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✪ Profile ➤ Chris is a highly experienced and acclaimed Network Systems Administration, Cyber Security, IT Operations & Infrastructure professional.He has 7+ years of progressively combined experience in:➤ IT Operations, Network Administration, Network Analytics, Telecommunications Functions➤ Networking Security, Network Management, Network Infrastructure, Virtual Machines, Simulation➤ IT Architecture, Web Applications, Technical Support, Hardware/Software Functions, Testing➤ Systems Analysis, Strategic Planning, Customer Service, LAN/WAN Networks, Database Analysis➤ Installing, Managing and Configuring, Desktop Systems, Peripheral Devices, Network Connectivity➤ Operating Systems, Diagnostics, Troubleshooting, Budgeting, Costing, Estimation, Data Functions➤ Vendor Management, Business Development, Revenue Generation, IT Project Lifecycle, Data Center➤ Secure Remote User Deployment & Solutions, Active Data Center Deployment, IT Costing/Budgets➤ Requirement Analysis, Design and Development, Functional & Non Functional Quality Assurance➤ Virtualization & Cloud Computing, Active Directory Domain Services, Switches, Routers, Firewalls Chris has accumulated a wealth of knowledge and skills cemented throughout his rewarding career.Through a rich academic and professional background, he has an ever-evolving knowledge-base in a dynamic array of areas for Leadership, Team Building, Time Management, Goal-Setting, Self-Motivation, Mindset and Workplace Excellence.✪ Core Competencies ➤ His areas of specialization entail: IT Governance, Contract Management, Vendor Relations, Cyber Defense & Security, IT Operations/Infrastructure and Risk Management environments.Chris applies advanced practices involved in multi-divisional areas, with special attention to creating long-lasting client relationships. He has combined his professional background with the dynamics of the rapidly evolving IT realms of today where attainment of organizational goals are crucial to the advancement of any company. ✪ Career Vision ➤ With an unflinching drive for progress, Chris believes in the golden formula of K.S.E (Knowledge, Strategy and Execution). It is the pillar upon which his career has grown over the years. It is this foresight that fuels his unwavering devotion towards his aspirationsIf your Corporate & Management needs entail a highly committed, resourceful and experienced professional with a proven track record for success, Chris can be reached via: ✤ LinkedIn Message✤ Email: duplex28@gmail.com ✤ Cell: 647.225.8985
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Manager, It OperationsAlterna Savings Jul 2023 - Nov 2024Toronto, Ontario, CanadaManagement Service Desk Team comprising of 9 team members.• Work with all levels of leadership on presentation, projects and reporting to them on various projects.• Streamline Service Desk team operations.• Streamline call center operations for the Service Desk Team.• Streamlined patch management for all end points deployed. • Manage 100+ tickets a day for IT Operations team and ensure response times & SLAs are met. • Spear headed implementation of incident mgmt. process and procedures to ITIL standards.• Spear headed project on deploying new mobile phone provider for entire organization.• Evaluate vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.• Ensure vendor quality of service is improved and maintained.• Review existing contracts and ensured that SLAs are met by vendors.• Establish performance goals for employees and provided feedback on methods for reaching those milestones.• Establish team priorities, maintained schedules, and monitored performance.• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.• Spear headed implementation of incident mgmt. process and procedures to ITIL standards.• Spear head project on deploying new mobile phone provider for entire organization.• Acting as Primary Incident manager for all IT Operations Teams. • Conduct postmortem, root cause analysis of incidents and make needed recommendations to Upper management. • Maintain postmortem reports for record keeping purposes & post analytics.• Create user documentation for both end-user and technical teams. • Review existing documentation to ensure they are kept up to date. -
Senior Manager TechnolodgyPace Credit Union Jan 2022 - Jul 2023Vaughan, Ontario, Canada
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Manager Cyber Security & It Infrastructure ArchitecturePace Credit Union Jan 2020 - Jan 2022Toronto, Ontario, CanadaSpearheaded IT Infrastructure & robust Security Operations per executive strategies developed by partnering with corporate executive team and department heads with tact Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerCoordinated and managed multiple projects that support Operational ExcellenceImplemented and ensured compliance with all operating procedures, processes and policiesCoordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely mannerSpearheaded IT operations and infrastructure budgets and assets, while handling contracts, vendor negotiations, and bid proposals with diligence and timeliness Resolved complex issues by determining the needs of the clients and offering favorable solutionsMaintained contact and followed up on problems that required special handlingResearched and responded to client inquiries and explained processes to their satisfactionImplemented and deployed new next generation firewalls and load balancers, while promoting ITIL-based policies & procedures that addressed incident, problem and change managementEffectively implemented SIEM and Cyber defense platform, while playing an active role in restructuring IT governance for the organization, while contributing to the Risk Management Team**Achievements Snapshot**Successfully redesigned & rebuilt both datacenters to modern standards, while managing a $2 Million IT operation’s budget for all hardware, software and IT staffing requirementsProactively attained consistent reduction in operational costs by 50%, while designing and executing projects to replace legacy network design, hardware and security architecture
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It Projects And Network AdministratorPace Credit Union Jul 2017 - Dec 2019VaughanSpearheaded firewalls, routers & switches in the 2 data centers and network operations, while migrating the network to a modern dynamic routing deploymentImplemented deployment of modern routers & switches in a campus design architecture, while upgrading branch level networking functions, and deploying network security standards and hardening to entire network deployment Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines**Achievements Snapshot**Increased quality and efficiency through the continual application of robust and strong work ethicExceeded targets, team goals and overall organizational objectives with strong drive and focusDeveloped strong functional and operational knowledge throughout the process in a professional and conducive manner
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Senior It Projects And Network Administrator At Pace Credit UnionPace Credit Union Jul 2017 - Dec 2019Vaughan, On
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It Network & Desktop Support ConsultantGraycon Group Nov 2016 - Jul 2017Toronto, Canada AreaGraycon Group is an Information Technology (IT) consulting firm that specializes in the design, implementation, security, and support of all infrastructure, cloud and networking systems -
Network & Firewall AdministratorBaffinland Iron Mines Corp. Apr 2013 - Oct 2016Mary River, IqaluitProviding Network support services for multiple locations supporting Cisco Switches, Microsoft Servers, VMware ESXI Servers, SAN storage, Mitel VOIP Phone systems, Backup servers, Wi-Fi technology, Microwave P2P dishes, and Digital Radio equipment. -
Desktop Support TechnicianBaffinland Iron Mines Apr 2012 - Mar 2013Mary River, Baffin IslandDesktop support & networking operations at the remote mine locations, while providing desktop support services for over 350+ users and administering routers, switches & microwave deploymentsEffectively deployed VOIP to entire organization, while deployingWindows 8 upgrade to entire organization as well as microwave deployment between the 2 mine facilitiesSuccessfully deployed corporate WiFi at the mine sites Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Maintained quality service by following company policy and procedures Created strong relationships and viable connections with vendors and dealers Contributed to team effort by accomplishing productivity goals, targets and team objectives Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals **Achievements Snapshot**Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution Utilized critical thinking and expert communication to solve problems during irregular situations
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Network + Desktop Support SpecialistComputer-Source Apr 2011 - Apr 2012Markham,OnProviding Desktop support and Network administration services for 60 client locations across the GTA. Also was resposible for doing all aspects of network setup and monitoring for client locations as well as setting up new office spaces and IT infrastructure. Provided remote desktop support services for all client locations.I was also on-call for all client locations for IT related emergencies.
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Network + Desktop Support SpecialistCertcana Consulting Jan 2010 - Mar 2011Markham,OnProviding Desktop support services for 20 client locations across the GTA. Also was resposible for doing all aspects of network setup and monitoring for client locations as well as setting up new office spaces and IT infrastructure. I was also on-call for all client locations for IT related emergencies.
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Property AdminSamual Property Management Jan 2005 - Dec 2009
Chris Desilva Skills
Chris Desilva Education Details
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Certcana Systems InstituteNetwork Engineering -
InformaticsComputer Programming
Frequently Asked Questions about Chris Desilva
What is Chris Desilva's role at the current company?
Chris Desilva's current role is Manager, IT Operations at Alterna Savings.
What is Chris Desilva's email address?
Chris Desilva's email address is du****@****ail.com
What schools did Chris Desilva attend?
Chris Desilva attended Certcana Systems Institute, Informatics.
What are some of Chris Desilva's interests?
Chris Desilva has interest in Education, Environment, Science And Technology, Human Rights, Health.
What skills is Chris Desilva known for?
Chris Desilva has skills like Networking, Microsoft Exchange, Network Administration, Windows Server, Cisco Routers, Network Security, Microsoft Certified Professional, Active Directory, Troubleshooting, Technical Support, Firewalls, Mcitp.
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Chris DeSilva
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Chris DeSilva
San Diego, Ca3amtrustgroup.com, san.rr.com, cfins.com8 +185821XXXXX
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