Chris Devuono Email & Phone Number

Boston, Ma, Us

Provide clients with technical support for data integration software, including simple configuration and troubleshooting both within the application, as well as connections to other applications both in network and across the Internet.Includes troubleshooting Web services, (S)FTP, HTTP(S), Directory, database, and TCP connections. Basic Javascript and SQL configuration.Also handling issues involving memory/CPU usage, including Java Heap memory, and disk space.Analyzing and troubleshooting issues occurring on AWS-hosted systems, and working in coordination with client and internal teams to resolve said issues.

Boston, Ma, Us

Boston, Ma, Us

Grafton, Auckland, Nz

Grafton, Auckland, Nz

Nashville, Tennessee, Us

Created documents to help new support representatives better utilize Verizon systems. Researched new and known issues to provide troubleshooting steps to assist resolution. Assisted front-line support representatives with technical-related questions via chat and face-to-face interaction.Kept up-to-date with new mobile technologies.Coached support representatives on Verizon and Asurion tool usage to efficiently assist customers. Investigated and provided solutions to technical issues with mobile devices and related technologies. Handled customer escalations.Provided technical assistance and troubleshooting via phone for iPhones/iPads, Android Devices, Windows Phones, Blackberry Phones, and other mobile technologies, including networking and communication with Windows and Mac OS systems.

Nashville, Tennessee, Us

Researched issues and created documents to support and assist fellow technicians with resolving customer issues.Performed inbound technical and customer assistance for Verizon’s mobile devices.Investigated and provided solutions to technical issues with mobile devices and related accessories/technologies. Assisted customers with device setup and education.

Lisle, Il, Us

Campus/Department Information Technology Support Responsibilities:Assisted IT department with troubleshooting and resolving computer, network, and A/V issues.Developed an Excel spreadsheet to automatically calculate cumulative student GPA.Administer and maintain department website (http://www.ben.edu/future_students/aae/) using Commonspot.Authored training materials for the University’s database system Adapted current systems and developed new ones during IPD to Benedictine transition.Certified as Campus/Community Emergency Responder (C/CERT) 8/2013Member of University Emergency Response and Recovery Team. Enrollment Specialist Responsibilities:Met with students when reps were unavailable to discuss their educational objectives and analyzed any previous educational experience to guide students to the correct degree program. Analyzed student records to make admit/deny decisions based on academic history. Oversaw student workers to ensure projects were completed in a timely manner. Managed inbound and outbound student communications, including routing inbound calls to correct extensions and sending out marketing information.

Phoenix, Az, Us

Arranged student appointments with enrollment representatives.Handled student appointments when reps were unavailable. Ordered student transcripts from 3rd party institutions.Processed inbound student file materials in a timely manner.Managed inbound and outbound student communications.

Processed inbound student file materials in a timely manner.Managed inbound and outbound student communications as required by department head.Processed inbound customer sales requests by phone.Submitted sales and delivery information to FTD affiliated florists across the country.

Egg Harbor Township, Nj, Us

Supervised hourly employees and ensured that projects were completed in a timely manner. Responsible for opening/closing store and auditing register balances. Assisted with employee hiring and performance evaluation.

Managed the front office of the business. Processed physical records for entry into QuickBooks.Assisted with copier repair and delivery.

Mountain View, California, Us

Promoted to launch support team for both QuickBooks Customer Manager and QuickBooks Simplestart programs. Provided technical support for the QuickBooks suite of accounting software and related products, including payroll.Assisted the Billing Administration department with customer refund requests and adjusting plan dates.

Bachelor Of Science, Computer And Information Sciences, Information Systems Security

Bachelor Of Arts, Management

Computer Science