Led adoption of Software QA Best Practices for the full-stack Pricing Engine application including automated UI and API tests using Cypress, node:test, and Postman, application of risk-based testing, and promotion of cross-functional team collaboration.» Drove a Shift-Left strategy by collaborating closely with Business Analysts, Developers, and management, involving QA early in the development lifecycle to significantly increasing development velocity and greatly reducing the number of defects.» Established documented, repeatable QA processes within an Agile environment using Azure DevOps to provide enhanced test coverage and results visibility to stakeholders, using existing reporting capabilities, custom queries, and dashboards.» Developed API comparison scripts in node:test to build requests and compare responses for complex endpoints using an entire quarter of anonymized production data to ensure both APIs produced identical results spanning hundreds of keys and values.» Created a data-driven sanity check with Cypress for execution by deployment task in an Azure CI/CD pipeline, covering nearly 200 core application functions identified primarily through exploration within the application due to lack of requirements.

Oversaw the planning and execution of manual and automated QA test plans, cases, scenarios, and strategies for new and modified components of the transactional printing platform. Analyzed requirements, reported and tracked defects, and implemented and verified bug fixes in compliance with security and HIPAA regulations. Exemplified Agile development practices using JIRA.» Achieved test plan and test results documentation goals for 100% of stories in an Agile environment by driving consistent delivery of QA requirements through acceptance criteria in developer stories and associated testing stories during sprint planning.» Provided 100% coverage at integration test level by implementing robust automated tests with Node.js and Postman for new APIs, demonstrating the need for greater unit test coverage for the developers.» Drove quality improvement of web, desktop, API, and batch applications and Windows services developed with Java, Spring, Angular, Node.js, .NET, VB, C#, Entity Framework, and SQL Server.» Saved testing time and automated QA procedures by evaluating automated testing tools, including TestNG, Selenium, and Postman to find the most suitable automation solution for the department’s budget, release schedule, and environment.

Administered Quality Assurance and testing of custom software applications from design through application deployment in customer environments. Executed test cases to verify functionality, identify and report defects, and ensure coverage. Coordinated quality assurance initiatives for concurrent releases of web-based applications on MSSQL databases.» Averted data loss and identified a memory leak which crashed browser by writing data-driven automated tests scripts using Unified Functional Test to simulate extensive data entry through UI.» Eliminated redundancies in UAT efforts and exceeded client expectations by providing test scenarios with system test results and clear demonstration of requirements coverage during system testing.» Guaranteed the achievement of functional and business requirements by executing test scenarios on new custom software solutions, major system upgrades, and change requests.» Introduced internal process improvements for apps and data services group by customizing work item types in Visual Studio Team Services and Team Foundation Server.

Software Quality Assurance ManagerHeaded software product quality assurance from design through application deployment in high-availability SaaS environment and distribution of installation packages. Developed and executed QA test plans, cases, and strategies while providing required documentation for SAS 70 audits. Managed QA for concurrent releases of Windows- and web-based applications. Provided second-level support for customer issues via e-mail, phone, LogMeIn Rescue sessions, and writing white papers with configuration steps.» Eliminated regressions in scheduled releases of desktop and hosted applications by developing manual and automated regression tests to execute prior to each release.» Identified risks and determined testing needs and impact on existing regression tests by assessing new product features and modifications to existing functionality.» Achieved comprehensive test coverage by designing and implementing highly reusable automated test solutions for security and querying modules.» Enabled collaboration between offshore and local developers by creating and maintaining SharePoint sites for Development and Quality Assurance teams.

Responsibilities included product quality for the electronic billing application and the establishment of a software development methodology that allowed for the integration of planned product features as well as rapid fulfillment of custom requests.» Maintained the lowest level of defects of any product while building the eBilling Quality Assurance Team from a single associate who conducted all testing to a maximum staffing level of three.» Identified the primary cause of development rework and mitigated it by driving adaptation of a methodology that organized new requirements and existing tasks around functional product areas.» Managed eBilling testing efforts for major and minor releases, as well as for concurrent customer implementations.» Implemented continuous process improvements to cope with rapid customer and company growth, including significant changes in team roles and responsibilities.» Provided timely and comprehensive status reports and metrics to peers, directors, and executives.Additional Positions Held:» Test Automation Lead 6/2006 - 9/2006» Release Coordinator 9/2006 - 6/2007» Enterprise Business Systems Support Analyst 6/2007 - 4/2008