Chris Diffley Email & Phone Number

Sydney, New South Wales, Australia

Enterprise and Business lead information security officer

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Optus Campus - Macquarie Park

Optus Campus - Macquarie Park

Grow and improve the Networks and Security Centres of Excellence within Optus Business. Building partnerships with Government and Australian business to fully encapsulate the power of 'Yes'...!

Pyrmont

Leader of large team of cross-functional engineers in a prominent ITIL environment, delivering to strategic operations plan. Management of networks and security infrastructure of the Victorian Government's National Early Warning System (NEWS), to prevent injury and loss of life in bushfires and other natural disasters.

North Ryde

GPA 3.63 / 4

Sydney, Australia

- Successfully integrated the respective Asia-Pacific operationsdivisions when Airwide Solutions acquired First Hop Ltd. in 2007, delivering a cross-cultural and technological team able to offer a best in class service.- Enabled operational revenues to increase in the Asia Pacific region by a factor of 112% over 3 years by delivering high performance service at lowest possible cost.- Took the Sydney office from a local entity to be the regional Operations hub and integrated the team and key processes into the global Operations framework.- Developed critical solution deployment strategies and workflow process that continue today as the main global systems in use – systems that significantly reduced lead times by 45%, allowing profitability gains for the group, even during the Global Financial Crisis.- Total key engineer retention over the 5-year period through a passion for developing and mentoring talented individuals.- Running a lean service operation by focussing on service waste reduction (e.g. duplication and repetition of work effort, delays etc.). 30% less engineers used to deliver the same volume of customer support clearance in India.- Achieved 100% ISO 9001 compliance to external auditors. - Management of a cross-regional, cross-functional team of engineers to deliver excellence in next-generation mobile messaging solutions to over 30 major telecommunication operators including Telstra, Optus, Vodafone and Bharti India.- Demand and Capacity Management.- Monthly revenue recognition and project financial accounting on Asia-wide projects.- Creating and reporting on key metric data critical to the business. - Individual performance monitoring of each team member usingSMART objectives, and incorporating tailored training programs,career development plans and staff satisfaction measures.- Prince2 certified practitioner, and managing a number of deployment projects on-time and to a measured levelof quality.- Operations budget for local office.

Sydney, Australia

- Consultant for a leading provider of mobile communications services in Australia. - Through process improvement, achieved a 100% Service Level Agreement outcome and a reduction in faults logged by the business of over 26% month on month.- Delivered Vodafone’s most successful Christmas and New Year period – for data revenue and profit.- Management of the integration of various mobile messaging applications.- 100% peer approved analysis of business requirements and transitioning of new services to the Messaging platform.April 1998 – April 2004- Operation & Maintenance of the MMS, WAP, SMS platforms, network components, TCP/IP packet level diagnostics, UNIX and OpenVMS system administration.- Monthly Capacity Planning to determine short and long term operating requirements across the whole platform.- Performance and statistical analysis of various platform applications and presentation to senior management.

London, United Kingdom

- Highly recognised leader of a team of engineers to deliver best in class service during the period that Telefonica were acquiring the business and focussing on performance and revenue targets being exceeded.- Achieved Employee Performance Award of overseas holiday for work on building the relationship with the customer and moving the account from one of volatility to stability. Implemented Proactive Change Management to highlight impacts and criticality of platform changes, and to minimise any risks to service. Highly significant reduction in service outages of just under 80%.- Successful management of the testing phases of implementation of applications and upgrades.- On time and on budget integration and transition into live of MMSC and WAP Gateways.- Operation & Maintenance of the client MMSC, WAP Gateways and other platforms: rapid fault-finding and resolution to ensure 99.5% availability of client’s e-commerce solution.- Respected critical daily and weekly reporting to senior management on all aspects of the client’s messaging platform performance.- Analysis of client’s wide range of new mobile data applications.

London, United Kingdom

- Graduate hire into the Academy Program, winning Team of the Academy award presented by COO.- Consultant to various companies including the leading international insurance and financial services company, and the automotive industry. The role involved application development, data mining and analysis using SAS statistical analysis software tools.

Mba

Prince2, Certified Practitioner Of Prince2

Education record