I work with high profile clients within leading search and social networking companies. I am a SME for highly complex technical product solutions. I am the liaison between internal technical teams and the clients to ensure that all current and future implementations are successful.

Hired as a direct report to iWireless’s VP of Operations, to manage the day-to-day marketing, advertising, sales, construction support along with communicating policy and procedures to the Independent Telephone Companies (ITCs) throughout the state of Iowa.

Personally recruited by the COO to develop a technical support and customer service center made up of 50 direct and indirect employees. The Customer Operations Center provides escalated support to both our internal teams service centers and our customer base. Working closely with multiple vendors to escalate any technical issues with their specific products is a daily responsibility. Heavily involved in creating, modifying, and communicating both internal and external policies. This includes implementing new systems to increase productivity and communication. Implemented and maintain VMware servers to host our company’s intranet, call recording software, as well as many other services. Implemented and maintain our internal ticket management system to increase productivity and reporting. Product Manage all consumer devices throughout their life cycle. Responsible for project managing multiple projects in excess of $5.5 million assuring both on time and on budget completion. Manage the relationship with our billing vendor to assure all technical product enhancements, as well as existing features work properly.

Nexus of all company activities, contacts and successes for a startup wireless internet provider. Duties included a broad spectrum of disciplines such as marketing, business planning, billing analysis, hands-on sales, customer service and technical support. Responsible for creation of annual Marketing budget and working with multiple vendors and marketing agencies to create the Redwood Wireless brand while ensuring budget compliance. Worked with vendors to design and produce customer-facing product brochures, installation CDs, Quick Start install guides, customer communication form letters and customer "demo" kiosk computer interface. Evaluated and selected all vendors for network and product upgrades. Provided project management for all vendors and contractors to ensure projects are completed in an orderly and timely fashion.