Chris Dormer Email & Phone Number

London, Gb

London, Gb

Delivering consultancy projects across fintech, SaaS and non-profit industries.

London, United Kingdom

• Delivered a 35% CAGR, whilst driving efficiencies and reducing overheads, that grew EBITDA Margin from -38% to 51%.• Developed and delivered a strategy for a new business vertical that secured enterprise clients across all three sectors, achieving 10x contract value growth and referrals with a number of clients, and accounted for 37% of total revenue in year 3.

London

• Responsible for 15 staff across Success, Support and Sales functions• Led the department to make significant improvements to churn, free trial to paid conversion and average customer value across a customer base that grew from 2,000 to 4,000, whilst delivering automations and process improvements that enabled us to handle this growth without increasing headcount.• Launched new product for mid-market customers resulting in contracts worth £1.5m per year.

London, United Kingdom

• Grew responsibilities to manage three staff to recruit and manage 45 affiliate partners and first 2,000 customers.• Delivered 12x growth in product usage by building an automated email system and a customer success playbook.

Bachelor Of Arts (Ba), Politics And International Relations

Education record