Chris Dougherty Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

I provide exceptional service to both internal and external customers. I am a subject matter expert who supports the contact center with general questions, manage specialty bookings and assist with escalations. I also manage Canadian Transportation Agency (CTA) and US Department of Transportation (DOT) complaints and manage situations with legal complexity.

Calgary, Alberta, Canada

Handling up to 50 in-person and 50 face-to-face member interactions per day.Keeping up-to-date with policies, procedures, and events throughout the club to be able to answer any questions from members and provide them with quick, direct answers.Providing technical support for members.Ensure exceptional customer service by creating a positive and inviting environment when members enter and exit the club.Help motivate my team through celebrating small victories and constructive criticism when tasks need improving.

Calgary, Alberta, Canada

Lead & supervise facility staff & patrons, monitoring efficiency of all processes.Oversee operations, maintain safety & manage emergency incidents efficiently.Communicate & facilitate organizational changes, issues & improvements with upper management.Ensure a high level of customer service & care is met for all guests of the club.

Calgary, Alberta, Canada

Engage with customers to build community relationships & brand loyalty.Multitask & manage all orders while ensuring customers receive high quality products & care.

Calgary, Alberta, Canada

Create marketing initiatives to grow inbound opportunities & increase awarenessStrong organizational skills to manage and track sales activity and results Generate outbound leads through 1-on-1 conversation, phone communication and email.Create innovative and creative events to attract leads to the brandTurn leads into sales opportunitiesConduct discovery calls to speed up sale pipeline growth

Calgary, Canada Area

High attention to detail to ensure safety of patrons.Regularly attending training to keep knowledge and certificates up to date.Being able to implement new information into the workplace quickly.Ensure excellent customer service is provided to create a welcoming atmosphere for patrons and staff.

Calgary, Alberta, Canada

Manage & schedule staff, create positive & collaborative work environment for staff while providing thoughtful feedback.Develop & facilitate staff training classes to maintain team knowledge of emergency procedures & pool safety.Lead teams in fostering community & quality care for pool guests.Plan & promote community outreach, partnerships & organize events for 600 pool guests.