Chris Downs Email & Phone Number

Lindon, Utah, United States

• Participating in the design process for new product features and enhancements, from research to launch for groundbreaking HR software.
• Conduct user research to inform design decisions and identify innovation opportunities
• Collaborate effectively with cross-functional teams and communicate findings clearly

Cranberry Township, Pennsylvania, United States

• Pioneered the establishment of a comprehensive design system from the ground up.
• Defined and refined user personas to enhance user-centric design.
• Redesigned existing workflows to better align with business and user needs
• Conducted frequent user interviews to gather valuable insights and feedback
• Collaborated closely with product and development teams to implement cutting-edge design solutions for a seamless transition toward an enhanced user experience

Chicago, Illinois, United States

• Specialize in user-centered experiences for internal logistics management systems and UPS products.
• Utilize various design tools to create a wide range of assets, from low- to high-fidelity deliverables, including user journeys, wireframes, responsive mockups, and functional prototypes.
• Foster close collaboration with 5 multidisciplinary teams to ensure seamless coordination and clear communication of design decisions to developers, engineers, business analysts, and solutions managers.
• Consistently present deliverables to stakeholders and proactively integrate their feedback to drive iterative improvements in the design process.
• Pioneered the launch of the first-ever design system, setting a strong foundation for consistency and innovation.
• Led design team rituals and played a pivotal role in streamlining organizational processes.

American Fork, Utah, United States

• Collaborated closely with engineers and designers to accelerate the development and iterative enhancement of user-facing features in both internal and external enterprise software.
• Actively participated in user research efforts, meticulously identifying user requirements, and crafting strategic roadmaps to translate them into actionable solutions.
• Simultaneously engaged in ongoing research initiatives and proactively gathered user feedback to inform continuous improvements and refine the overall user experience.

Rexburg, Idaho, United States

• Led and supervised a diverse team consisting of graphic artists, web designers, and developers.
• Managed the end-to-end website creation process for clients that encompassed both Fortune 500 corporations and locally-owned businesses.
• Demonstrated a steadfast commitment to data-driven optimization methodologies.
• Conducted regular split tests to comprehensively evaluate user responses.
• Swiftly implemented adjustments based on test results to enhance the overall user experience.

Idaho Falls, Idaho, United States

• Established and maintained productive communication channels with employers and city leaders.
• Successfully secured employment opportunities for 35 individuals with mental and intellectual disabilities.
• Fostered inclusive workforce integration, promoting diversity and accessibility.

Rexburg, Idaho, United States

• Served as the primary designer, taking control of the development of impactful advertising campaigns, websites, and various design projects.
• Collaborated with a diverse range of businesses across the Southeastern Idaho region.
• Utilized effective communication strategies to actively engage with clients, discern their expectations, and ensure a thorough understanding of their requirements.
• Proactively sought and incorporated valuable client feedback to refine design deliverables, fostering a client-centric approach to design projects.