Chris Downs Email & Phone Number

Lindon, Utah, United States

• Participating in the design process for new product features and enhancements, from research to launch for groundbreaking HR software.• Conduct user research to inform design decisions and identify innovation opportunities• Collaborate effectively with cross-functional teams and communicate findings clearly

Cranberry Township, Pennsylvania, United States

• Pioneered the establishment of a comprehensive design system from the ground up.• Defined and refined user personas to enhance user-centric design.• Redesigned existing workflows to better align with business and user needs• Conducted frequent user interviews to gather valuable insights and feedback• Collaborated closely with product and development teams to implement cutting-edge design solutions for a seamless transition toward an enhanced user experience

Chicago, Illinois, United States

• Specialize in user-centered experiences for internal logistics management systems and UPS products.• Utilize various design tools to create a wide range of assets, from low- to high-fidelity deliverables, including user journeys, wireframes, responsive mockups, and functional prototypes.• Foster close collaboration with 5 multidisciplinary teams to ensure seamless coordination and clear communication of design decisions to developers, engineers, business analysts, and solutions managers.• Consistently present deliverables to stakeholders and proactively integrate their feedback to drive iterative improvements in the design process.• Pioneered the launch of the first-ever design system, setting a strong foundation for consistency and innovation.• Led design team rituals and played a pivotal role in streamlining organizational processes.• Presented designs and innovations to product and engineering teams, evangelizing what design can bring to the table.

American Fork, Utah, United States

• Collaborated closely with engineers and designers to accelerate the development and iterative enhancement of user-facing features in both internal and external enterprise software.• Actively participated in user research efforts, meticulously identifying user requirements, and crafting strategic roadmaps to translate them into actionable solutions.• Simultaneously engaged in ongoing research initiatives and proactively gathered user feedback to inform continuous improvements and refine the overall user experience.

Rexburg, Idaho, United States

• Led and supervised a diverse team consisting of graphic artists, web designers, and developers.• Managed the end-to-end website creation process for clients that encompassed both Fortune 500 corporations and locally-owned businesses.• Demonstrated a steadfast commitment to data-driven optimization methodologies.• Conducted regular split tests to comprehensively evaluate user responses.• Swiftly implemented adjustments based on test results to enhance the overall user experience.

Idaho Falls, Idaho, United States

• Established and maintained productive communication channels with employers and city leaders.• Successfully secured employment opportunities for 35 individuals with mental and intellectual disabilities.• Fostered inclusive workforce integration, promoting diversity and accessibility.

Rexburg, Idaho, United States

• Served as the primary designer, taking control of the development of impactful advertising campaigns, websites, and various design projects.• Collaborated with a diverse range of businesses across the Southeastern Idaho region.• Utilized effective communication strategies to actively engage with clients, discern their expectations, and ensure a thorough understanding of their requirements.• Proactively sought and incorporated valuable client feedback to refine design deliverables, fostering a client-centric approach to design projects.