Greetings -I have recently Accepted a position as an Executive Host at Empire City Casino By MGM Resorts, located in Yonkers, New York. While I am getting acclimated with my new surroundings, I did want to Update my LinkedIn account to keep my network apprised of my current surroundings.While I do not have all of my contact information as it pertains to this position, for the time being, I can be reached via e-mail at chdrapala@empirecitycasino.com.I Thank Everyone for their support and hope to hear from you.Happy New Year!

Responsible for working with guests, not all, that maintain a certain requirement of play needed in order to have someone in my position be their personal contact while they are here. I’ll assist the guests in planning/booking their trip, make dinner, show, and giveaway reservations for them, and depending on their play, I might have to issue or deny a comp. I am also responsible for maintaining current clients based on their play, but also responsible for bringing new guests to Mohegan Sun from other properties in an attempt to drive new business. Between existing and new guests, I am responsible for building and maintaining relationships in an attempt for Mohegan Sun to be their home away from home.

Responsible for working with guests on a daily basis to ensure that when they did return, it was often and always back to Mohegan Sun. As with being a Casino Host, I was also responsible as an Executive Host, for issuing comps to guests for their wins and losses, especially their losses, based on their play and continued loyalty. Since I was not in the VIP/CLUB lounges as often as before, I was also responsible for reaching out to new guests and/or guests that had not been back to Mohegan in awhile in an attempt to get them situated and to build and maintain a working relationship.

Responsible for overseeing guests entering and exiting the VIP/CLUB lounges. I was also responsible for issuing comps to guests for their wins and losses, especially their losses, based on their play and continued loyalty. Finally, to ensure that all guests staying and/or visiting are treated as our #1 priority so that they continuously return and spread the word to family, friends, co-workers, etc.

Responsible for admitting and registering guests for events and giveaways that are held throughout the property.

Responsible for overseeing the ticket sales department. Besides overseeing the day-to-day operations of the sales departments and its staff, I was also responsible for the renewal of current season and group ticket accounts and the development of new business through smaller ticket packages.

Responsible for selling new Flex Ticket Packages and Family Fun Packages to perspective clients that had attended games previously over the phone. I was hired at the end of January (1/26) and worked till the end of the regular season (4/12). I worked Tuesdays/Thursdays from 4-8PM and between January-April, I brought in $1,300 of new business.

Responsible for handling all Season Ticket Accounts and Flex Ticket Accounts to either renew the customer’s current ticket order or transition the customer to a larger plan. I was also responsible for managing other sales staff. Responsible for the renewal of current Flex and Season Ticket Accounts. Going into the 2011-12 season, the renewal rate was averaging between 80-85% and was increasing as of August 2011.Responsible for working directly with all season and flex ticket accounts on a daily basis. If there were any questions, feedback, or concern in regard to their account, I worked with them to ensure that everything was to their satisfactionResponsible for contacting potential leads that had already been to our games on an individual basis in order to convince them to purchase any of our flex and/or season ticket packagesResponsible for contacting potential corporate leads such as local businesses, YMCA’s, and rotary clubs to convince them to bring their organization to one of our games at the group discounted rate. I also reached out to our season ticket accounts to convince them to get a group together for a game or to book their son/daughter’s birthday parties with us. A percentage based on the size of the group was applied to the renewal of their season ticket account for the following season. I oversaw the management of the Guest Services Booth for every one of our 40 home games and all playoff games. I was responsible for handling any question, comment, or concern that anyone might have had during the course of the game. If there were any concerns or issues, I worked directly with the staff of the Dunkin Donuts Center to ensure that it was handled to everyone’s satisfaction. Throughout my decade of working for the Providence Bruins, I was also responsible to oversee/manage staff and to train them on the right way to contact individuals and businesses to sell them on all of our ticket packages and group outings