Chris Draper Email & Phone Number

Princeton, New Jersey, United States

Operations and account management for outsourced services performed by ETS for College Board programs. Scope: test item development, test publication, materials distribution, test administration, scoring, score reporting, and customer care for College Board’s AP®, SAT®, PSAT®/NMSQT, and CLEP® programs, representing over 14.5 million assessments annually, across 25,000 locations globally. Work performed by approximately 900 employees and contractors across a matrix organization.• Negotiated two contracts plus extension spanning a 12-year period, total value over $3.7 billion• Transformed SBU culture, as confirmed by customer, to one with attention to customer solutions, transparency, responsiveness, financial results and quality• Achieved customer satisfaction turnaround • Developed and promoted leadership from within and outside the SBU• Designed and deployed Product Management operating model and five-year roadmap to maintain/grow contract value• Drove numerous strategic change initiatives, deployed and operated for College Board, such as: SAT Redesign, launch of state assessments, online distributed scoring, digital at-home AP exam (pandemic response)

Define and manage Accenture’s HR & Learning Business Process Outsourcing (BPO) offerings. For over 15 service lines, define and deploy processes, technology, personnel, skills/roles requirements, sales/value messages, and pricing.

Led opportunity pursuits, solution design, and deal structuring/pricing of outsourced customer contact services for prospective clients. Services were delivered globally though Accenture and third-party centers in India, Republic of the Philippines, Canada, Argentina, Mexico, and the United States.

Led Accenture’s outsourcing proposal effort, solution design, contracting, and outsourcing service delivery for a seven-year, $350 million learning outsourcing contract with Avaya. Under the contract, Accenture assumed responsibility for planning, designing, building and delivering over 1,800 courses for Avaya’s customers, channel partners and associates in over 20 countries, serving over 100,000 learners.

Led and/or participated on over 20 Accenture projects ranging from ERP implementation, Accounts Payable implementation, process re-engineering, supply chain process improvement, and manufacturing systems. Industries included: Consumer products, media/publishing, pharmaceuticals, aerospace and defense, and industrial products.

Mba, Finance/It

Ab, Chemistry/Math