Working Holiday Store aims to encourage global participation in working holidays and international internships. Primary services include a 5* Hospitality Placement programme (UK and overseas), volunteer experiences and provision of free-to-access online information to aid planning for any independent work or travel adventure. Areas of expertise include: -Client development-Agency and partnership management-Student recruitment-Student services (CV writing, interview training, expectation management)-Programme operations-International partnership/client development-Marketing/promotional presentations-Copy writing (marketing materials and operational documentation)-Website development and maintenance-Logistical management (visas, flights, insurance)

Providing knowledge and solutions to the work and adventure travel industry based on 20 years sector experience. Including operation & programme management, feasibility studies, risk assessment, crisis management, BS8848, international relations/advocacy, immigration and programme development.

Delivering customer service excellence through effective team leadershipBuilding and maintaining strategic partner and stakeholder relationships across international jurisdictionsProgramme and product development including research, feasibility and risk assessmentImplementing operational strategies and plans aligned with commercial objectivesDesigning and re-engineering business processes to deliver operational efficiencies and cost savingsExtensive knowledge and experience of the global youth and student travel sector with a comprehensive understanding of the needs of this demographic

Managing a small team responsible for arranging outbound overseas volunteer trips to Central America & Africa. Arranging work programmes to Canada, Australia & New Zealand.

Customer facing position supporting UK outbound participants. High volume of data entry, phone and written correspondence. Visa, insurance and flight (group) processing requiring excellent attention to detail. Coordinating and presenting marketing initiatives.