• Manage and lead projects of all dollar size amounts and types for stores and clubs.• Develop & manage project timelines, including rollout timelines defined by product owners• Lead cross-functional team projects.• Maintain a high-performance standard, from our vendors and teams, keeping projects within budget and on schedule.• Develop, enhance, and implement tools and processes that increases team productivity.

• Led a team responsible for global IT Asset Management & Configuration Management.• Led, developed, and mentored associates to help them achieve business and personal goals.• Provided project direction for our Walmart-India team’s work in-take and priorities. • Developed vendor relationships, review and initiate 3rd party partners to enhance the scope and breadth of ITAM.• Participated and respond to internal/external ITAM related audit activities on an as needed basis. (Includes: financial, licensing, warranty maintenance and supporting corporate IT asset policies).• As needed, re-engineered processes, workflows and tools to drive automation, metrics tracking and auditable results.

Areas of Oversight: Remedy 7 User Roles and Permissions - (global), IT Change Management for: Walmart.com and International• Led the team responsible for global Remedy 7 back office administration and IT Change Management for International markets and .COM.• Assisted with “re-inventing” global IT Change Management from resources, processes, training and documentation to reducing risks.• Developed various ADHOC reports (using BI Analytics) to help customers make better business decisions around the Remedy 7 suite (Change, Incident, Problem, Service Request Management, etc.)• Part of core team responsible for global deployment of Remedy 7 Change Management. • Created and led a team responsible for global administration of user permissions, support groups, daily maintenance and IT Change Management templates.

started, marketed and developed a specialty retail pet store

• Managed staffing, budgeting, and integration of the Global Workplace Services organization. • Led the desktop/server infrastructure, system security, disaster recovery teams of a multi-location/international organization. • Performed critical technology assessments to enhance operations and standardize services for software and hardware.• Worked with cross-functional teams to ensure systems provide the most effective comprehensive services possible to users.• Managed and implemented Microsoft SMS & WSUS to deploy patches and applications to the company.• Created an environment that changed the “culture” of the desktop support department.• Worked closely with the executive management to identify needs and set direction for Global Workplace Services.• Utilized ITIL principles to improve IT/Desktop processes/services.• Managed vendor relationships and contracts for desktop hardware and desktop outsourcers.• Successfully administered $1.5M - $5M annual capital budget.• Worked closely with internal IT stakeholders to ensure that appropriate vendor resources were available to accomplish business objectives when needed.• Negotiated and administered vendor and third-party relationships for desktop support.• Produced operational and technical performance reporting for upper management.• Standardized processes to reduce redundancy and make it easier to perform daily work for desktop support.

• Ensured satisfaction across business users - forming relationships with the business units, managing any service delivery issues experienced by the business. Resolve issues in a consistent effective manner.• Maintained a 97% customer satisfaction rating for my desktop team.• Led a team responsible for desktop/laptop hardware, LAN/WAN network infrastructure, desktop support, email support, virtual desktop infrastructure for a 1,200 user population facility.• Led, built, developed and implemented a centralized warehouse to deploy/redeploy desktops and laptops for 6,000 users. (up and running in less than five (5) months)• Led, built, developed and implemented a support model/team to remotely support 2,500 users. (built and running in three (3) months)• Increased end-user customer satisfaction from 94% to 98%• Decreased end-user down-time from 2-4 days to 1-2 days• Introduced remote support tools to make support tasks faster and easier for all parties.• Managed, built, developed, and implemented a support model for outsourcing 10,000 mailboxes and 6,000 users. (up and running in three (3) months)• Managed hardware budgets of $1.8m – $4.5m.• Created and implemented processes, policies, and procedures for three (3) new departments. (PC Depot, Depot Services and Mail Migration Support – for outsourcing Ceridian’s e-mail)