Reported directly to ISG’s Chief Information Officer, managing the senior technologists and IT leaders responsible for envisioning & planning ISG’s forward-looking future IT technology roadmap.Directed the strategic planning and implementation of the IT core services and platforms Portfolio, ensuring the organization applied the latest technologies to improve business processes and keep the organization secure. Responsible for budget planning of the IT Portfolio, across a multi-year timeline.Spearheaded the digital transformation initiatives to achieve an evergreen status and reduce technical debt.Managed and developed strategic vendor relationships for all critical platforms and services.

• Supported 3500 global users, managed a team of 50 IT professionals across Service Delivery, Operations, Test, Problem & Change Management, Transition, User Experience, Security Operations, Audio Visual and ITSM platform specialists.• Maintained the secure, performant operational availability of the IT Portfolios of products, providing the IT capabilities for all users to be securely productive, efficient and effective. • Defined and maintained the Policies and Processes needed for Operational delivery and recovery of services as required by major events.• Aligned to the business strategy to direct workforce demand forecasting skills and numbers, integrating with resourcing strategies and plans.• Created and implemented a robust plan to deliver and improve the operational IT products and services, incorporating continual improvement programs in all areas of security, end-user productivity and commercial efficiency.• Oversaw the development and implementation of new operational IT initiatives, including identifying new technologies to benefit the organisation, planning and implementing those technologies and managing the implementation process. • Provided expertise, advice and guidance to the department and key stakeholders. Maintained key business relationships communicating and advocating the IT strategy.• Owned and ensured risk management activities were conducted across the operational teams. Identifying risks and vulnerabilities, their impact and probability, developing mitigation strategies and reports.• Managed a multi-year forward supplier relationship plans, commercial relationships and contracts required to support an efficient IT budget. Including envisioning, planning and sponsoring Capital improvement projects and Operational delivery / efficiency projects.