• Managing best customer service level• Face to face sales and making inbound calls to join the gym.• Preparing sales report and reporting to CCO.• Maintaining Sales Target & Best Customer Experience.

•Managing Best Customer service level• Preparing sales plan for the company.• Sales target over achieved every month.• Outbound sales for Cake Contract with different corporates.• Work on CRM tool to document handling personal & financial details of the Customer.

• Customer calling and assisting offshore client to help them with IT support (Voice).• Supporting Client for active directory, VPN, PST Files, DLL errors and checks • Work on CRM tool to document the day to day cases to keep them for future reference.

Team Leader Sr. Customer Sales RepresentativePromoted as Team Leader in GA (process) Teleperformance Gurugram, INDIAJune 2011 –Dec 2012• Outbound Sales for TELUS (Canadian Telecom company).• WorkingOverapplicationsLikeSalesCRMTooltohelpClientinanyMobilePlans&Satellite• Co-led the development and implementation of new ideas and prepare daily Plan of Action to enhance the performance.• Handling Outbound Calls to get the best customer experience for TELUS.• Team Lead Responsibilities In GA process – Managing a email team of 35 Reps.• Preparing reports , Training Team , email Monitoring..