Christopher Edmonds-Brown Email & Phone Number

Glen Eira

Melbourne, Australia

Indépendant contractor that focuses on the diagnosis and resolution of various IT related problems for both the general public and small/large businesses.

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Part of a diverse global team providing innovations and operational support to the network landscape across Asia Pacific. > Facilitated the relocation of Holden’s central data centre due to the sale of a manufacturing plant. All equipment was moved with minimal disruption to the Holden network and within strict time frames to enable the sale of the plant. > Travelled to the Holden head office in Auckland, New Zealand to facilitate an upgrade of our MPLS circuits. This was a cost effective way to deliver faster internet to a team who frequently are required to share large databases.> Worked with the Global Telecommunications team to refresh the Holden WAN/LAN and wireless network to align with the global GM standard providing improved network speed and stability to the business. > Development of call flow and IVR as well as implementation of Avaya environment for inbound call centre.> Oversaw the insourcing of Holden Australia and New Zealand’s in bound call centres. Successfully delivering more efficient and effective customer care by redesigning the IVR landscape, negotiating the purchase and porting of toll free numbers and deploying an Avaya hardware environment to 200+ employees. > Assisted with the global initiative to migrate all Cisco desk phones to Skype for Business to provide increased call quality and work station integration. > Deployed a site wide Digital Signage landscape in order to keep staff up to date and informed with the latest news and events happening at Holden. > Trained local on-site employees to operate and update the Digital Signage landscape to ensure long term sustainability.

Melbourne, Australia

Relationship manager for communications between technical and business resources. Inclusive of analysing potential innovations, gathering requirements and managing them to completion. > Managed the relationship between technical and business resources on key projects to ensure that projects were kept on track and that there was a clear understanding of scope and requirements. > Supported business partners with establishing requirements for IT innovations to ensure the business are benefiting from the forefront of technology.> Assisted technical teams with developing requirements into tangible and realistic innovations for the teams to begin work on.

Bachelor'S Degree, Business Information Systems

Business Information Systems has given me a much needed insight into how IT interacts with the wider business. I have been given.

Diploma, Information Technology

I was content with being an Electrician right up until the closing weeks of high school when I realised there would be far too many.