Working with an extremely talented team of professional advisors with deep working knowledge of the Insurance Industry and supporting solutions and technology.The combined knowledge, rooted in real world experience, sets our Datos Insights Insurance team apart allowing our clients access to Industry leading council enabling them to make better technology decisions so they can protect and grow their customers’ assets.Our clients have a true partner and advisors who have been in their shoes, with open-door accessibility. Whenever our clients need us, they can reach us.

As the Lead of IT Development and Servicing for Lincoln's Life line of business and Producer Solutions service organizations, I spearheaded a team of 250 inspired professionals to design, plan, and build innovative technology solutions. Our efforts enabled Lincoln to deliver new products and reach new markets in the insurance segment.Key Responsibilities and Achievements:• Oversaw insurance architecture, IT governance, strategic planning, security, application development, and quality assurance.• Managed an annual budget of $140M, encompassing infrastructure, sourcing partners, development teams, and security.• Implemented strategic technology initiatives, including: - FAST admin platform as a SaaS - GraphQL adoption - Migration of critical admin platform from COBOL to MF COBOL running on AWS - Operationalization of a central data-efficient ecosystem based on PostgreSQL - Automation of Selenium-based centralized integration testing• Transformed the organization from a late-career, waterfall-oriented development team to a balanced, early-through-late career, Agile-oriented development team.

Novarica helps more than 90 insurers make better decisions about technology projects and strategy. Our research covers trends, best practices, and vendors, leveraging relationships with more than 300 insurer CIO members of its Research Council; our advisory services provide on-demand phone and email consultations on any topic for a fixed annual fee; and our consulting services include vendor selection, benchmarking, project assurance, and IT strategy development, providing rapid, actionable insights and guidance, delivered directly by me and my colleagues on our senior team. More at http://www.novarica.com

Lead IT for US Insurance, including Retail Life and Employee Benefits business lines. In this role I led a team of 450 inspired professionals to design, plan and build technology innovations that enabled Voya to deliver new products and reach new markets in the insurance segment. Responsibilities include leading the over-all Insurance architecture, IT governance, strategic planning, security, application development, and Quality Assurance. Transformed IT organization from Cap Ex developing core administration systems to Op Ex system design and integration with strong focus on Data and ecosystem integrationManaged annual budget of $120M which included: infrastructure, sourcing partners, development teams, and security Led technology innovation at Voya including Agile development, SAAS model implementation, Data Lake deployment, and simplification strategy for complete application portfolio

Ownership for all Distributor Services applications and Strategic Life administration system. This includes end to end BA, QA, Dev, and production support for all applications. Application portfolio includes 10 commission systems, 1 producer administration system, and 1 life administration system (Oracles IPAS). Developed a strategic direction for Oracle Insurance Policy Administration System (OIPAS) which includes separation of underwriting tool, creating Operational Data Store, BI integration, developing archiving function, creating multiple instances of core system, developing billing and claims system, along with significant configuration optimizations for all term and whole life products. This design is a 4 year plan which incorporates moving old blocks from legacy platforms to new strategic distributed platform. All funding requests have been made and approved. Significant staffing model enhancements are also being developed to handle the required resource demands Designed ODS for producer administration system which will reduce real time data access response time by 50% and improve OLTP for core operational users.

Leading 200+ member team to provide 24x7 operational support for US enterprise including incident / problem management, application support services, and mainframe / distributed batch support. Reduced MTRS (mean Time to Restore Service) by 50% within 12 months through standardization of processes and implementing application and infrastructure monitoring. Developing enterprise production support model to support all low change applications. Model to be knowledge based to remove silo dependency to allow rapid and flexible deployment of functional resources.Managing $100 Million operational budget including software, hardware, and staffing expense. Reduced Software expense by 35% in 18 months through establishment of central management. Drive overall strategy and implementation of Service Management to include the integration with the change management, engineering, and production support teams to create a more effective resolution process. In addition, develop necessary analytics from function to drive proactive management of IT services to increase availability and performance. Creating enterprise operational team to reduce expense of current outsourced model and to increase availability and adaptation of environmental changesDeveloping B2B CoE for enterprise by developing common usage patterns, leveraging efficient enterprise platform, implementing industry protocols, and supporting ING security requirements for all data types.

Managed enterprise data services which included, data integration, data quality, reporting platforms, and data servicesReduced expenses year over year 10-15% by creating common processes for operations, development, and maintenance of platforms. Significant deliverables included the reduction of Informatica platform from 9 instances to 4, moving from consultants to managed services for development, creation of single operations team for all nightly batch processing for data integration, creation of enterprise reporting platform – reducing 2 significant reporting platforms, and stabilization of 2 data services platforms.Created enterprise data quality function which supports daily quality sweeps on key databases in support of over 30 applications. This function is currently being leveraged as an enterprise address scrubbing facility.Implemented data analytics teams which supports enterprise data mining and key asset retention functions. This team has contributed directly in developing asset retention programs that have yielded 100’s of millions in production retention.

Managed team which was focused on designing, defining requirements, and testing the producer administration and compensation systems for US Financial Services. Significant achievement in this position was to create a single enterprise view of all 227 thousand ING US representatives. This required the integration or elimination of twelve producer administration systems and ten compensation systems.

Managed implementation of Intranet application that supports national e-procurement process for large healthcare company.Managed development effort to aggressive implementation schedule and budget. Developed and performed transaction modeling and simulation for system tuning and stress testing using Radview and Compuware QACenter products.Managed roll out effort to 2000 users ahead of schedule. Developed E-Commerce strategies for a large healthcare and a small manufacturing company.

Managed and designed operations of 90 person technical support team lead by 9 team leaders with 10 million dollar budget.Defined TCO model for desktop services and reduced cost by 20% over 18 months. Increased customer satisfaction rating for desktop services, based on standard survey, by 15%, utilizing developed desktop integration model. Managed Y2K lab efforts to certify over 4000 desktops and 400 applications.Developed customer centric technical service center that resolved 90+% of support calls from field organization.Created desktop standards and implemented them across enterprise using WinInstall / SMS / and custom desktop tools.Upgraded field facilities including 32 frame circuits, 32 NT servers, and 600 NT workstations.

Designed and managed the development and implementation of a three-tiered client server system using MS SQL server, C, Entera, and VB 4.0.

Pioneered a 5-member team for implementing Novell based networks in 55 agency locations. Each location was installed with 16MB token ring networks connected back to the home office via a wide area network using Cysco 4000 routers and a Wiltel frame relay network.Lead the design and development of a unique client management and policy tracking system. The system was developed using Excel 5.0 and VBA with direct link to Act! 2.0. Data access to corporate mainframe was developed in “C” and Visual Basic.