Christopher E. Email & Phone Number

Stuttgart, Baden-Württemberg, Germany

Stuttgart, Baden-Württemberg, Germany

Stuttgart Airport

* SAG customers include: Condor, Eurowings, Aeroflot, Delta Airlines, Turkish Airline, KLM, Air France, TuiFly, SunExpress and many more* Prepare load planning documents* Work with departure coordinators throughout aircraft turn ensuring necessary services are provided* Assist airlines crews with transportation needs or flight document retrieval* Monitor turn timelines within CDM system ("Airport Collaborative Decision Making")* Research and document delays based on airlines policies and procedures

Portland, Oregon Area

German language specialist on the compliance team- Responsible for analyzing large data sets and compiling reports for our clients on a tight deadlineCo-Lead of the certification team- Research and analyze regulatory environment for online sellers of pharmaceuticals, telemedicine services and other health care merchant activities, for both US and globally active merchants- Member of cross-divisional team that launched the new Addiction Treatment Certification program- Manage customer service interaction with applicants and collaborate with the sales team on client partnership- Point person for Engineering and Development team for process improvement projects and tech related issues- Responsible for on boarding new team members

Portland, Oregon Area

* Responsible for the safety, security, and operational performance of 70 flight arrivals and departures* Lead 3 Supervisors, 8 Team Captains and up to 80 frontline employees on shift* Hold daily team huddles, operational briefings and establishing priorities for action* Support the managing of an annual station budget of $13 million and execute quarterly staff plan reviews* Track KPIs (on time, baggage, customer satisfaction, injury rates) using advanced data metrics* Conduct and debrief on investigations of safety (incidents/injuries), performance, and other work issues* Develop and sustain action plans to improve station performance and to affect employee behavior

Portland, Oregon Area

* Auditing of critical behaviors and safety compliance on shift* Led up to 50 employees per shift, coordinating all aspects of passenger boarding and aircraft handling * Daily interfacing with passengers, resolution of complaints and lead ambassador of the company brand* Provided employee coaching, feedback, recognition and facilitated over 70 annual performance reviews

Portland, Oregon Area

* Advised Flight Control Manage on customer impact of delays and cancelations across 350 daily departures* Directed Central Call Center Operation on flight rebooking and customer compensation priorities* Primary liaison of Systems Operations Control to Corporate Communications and executive leadership * Advocate and resource for customer service personnel in over 30 airports, both domestic and international* Trended and solved operational challenges with extensive use of data analytics tools

Portland

* Outlined communication plans, identified relevant audiences and useful formats critical for a successful project launch (newsletters, email, dedicated web-site on Intranet)* Crafted ideas for roll-out of demonstrations, roadshows and Q& A sessions for end-users of new software application* Assisted with defining deliverables and process definition of new load planning tool* Presented updates of change management to divisional leadership

Portland, Oregon Area

* Owner of attendance and performance records database of over 250 employees * Established daily labor costs variance reports and oversaw employee shift bid process for two departments* Local expert of company HR policies, absence management and workers’ compensation program* Participated in external hiring events, onboarding, exit interviews and internal leadership development

Portland, Oregon Area

* Led up to 50 employees per shift, coordinating all aspects of passenger boarding and aircraft handling* Daily interfacing with passengers, resolution of complaints and lead ambassador of the company brand* Provided employee coaching, feedback, recognition and facilitated over 70 annual performance reviews

Portland, Oregon Area

* Headed central baggage handling area team, loaded aircraft, greeted customers and de-iced planes.

Master Of Arts (Ma), Social Sciences

Studied Political Science and Sociology with a focus on * Public Policy and Government * Alternate Dispute Resolution * Mediation *.

Non-Degree Seeking Exchange Student, Political Science And Government

Studied Public Policy, Government, History, Sociology and Philosophy