Chris Echols Email & Phone Number

Memphis, Tennessee

Achieve sales and gross margin goals within a defined territory. Market by proactively seeking new business opportunities within existing customer base and leads for new customers. Maintain customer files including current quotes, correspondence, plans, problems, etc. Updates customer information in database consistently.Establishes GM% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reporting.Maintains close contact with the several internal departments (advising of low/high stock levels, competitive market prices, and vendor pricing discrepancies, etc.)

Directed all operations including sales management, customer engagement, recruiting, training, inventory control, cash management, scheduling, planogram upkeep, and merchandising.Promoted from assistant to general manager in 6 months compared to the usual 12 month program length. Awarded opportunity to open new store from construction to turnkey operation.

Greater Memphis Area

Responsible for sales performance, customer satisfaction, profit margin attainment, training and development of a team of up to 15. Responsible for leadership and staff development of sales and technical teams. Administered performance management by diagnosing sales results and improvement opportunities.Worked with appropriate company and corporate leadership teams to define requirements for program enhancements, training and new programs. Increased NPS on a consistent and market leading basis.