Support Sales Channels IT tools for Contact Centers, Document Processing Centers, and E-Commerce Platforms. Troubleshoot system issues, handle or channel tickets, investigate issues, provide analysis to the development team, and drive incident to resolution. Contribute to the continuous improvement of sales channel tools by supporting software deployment and testing during releases.

Providing analyst expertise for the companies digital transformation into an Enterprise Information Warehouse (EIW). Responsibilities include collecting requirements and documenting them via BRD's or User Stories, which include business, expected results, source to target data mappings, data transformations, and reporting needs. Coordinate with Technical team members to build out the requirements, identify gaps or issues, and unit test changes before migrating to QA. Create and review QA and UAT test cases for each functional requirement/user story and coordinate system testing as well as assisting business during UAT testing. Troubleshoot defects found in testing to determine root cause and fix. Identify requirements to extract source system data from; S21 (Canon Inc. built ERP), IBM Websphere, and other business critical systems into EIW staging layer. These systems contain data for: Contracts, Customers, Invoices, Orders, Parts, Products and Repairs.Document transformation rules to be applied to data loaded into Data Warehouse layer. These rules include business and data standardization logic that normalizes the data. The data contained in this layer is used to create business specific data views and to build the Business Objects Universes upon.Canon had the need for sales related data for Sales Planning purposes. As we had the data already sourced, I worked to identify data mappings and transformation rules, which established the ETL process to extract the needed data and drop the results into a Google Bucket for the Sales Planning team to pickup. Depending on the data, the team established daily and near real time loads to continuously to provide updated data.

A Data and Systems Analyst for the Information Management and Shared Services team for a enterprise software company. Role consisted of collaborating with global, cross-functional project teams to deliver complex solutions and ensuring ongoing delivery of incremental business value while minimizing waste. Supported business partners in the development of processes, procedures, dashboards, and reports for the finance, sales, services and education departments. Followed the SDLC process, using both Waterfall and Agile methodologies

Provided Advance Tier support for CA Technologies Identity and Access Management suite, with specialized skills in eTrust Admin and eTrust Directory. Troubleshooting issues provided experience in configuring eTrust Admin to manage; Access Control, Active Directory, ACF2, DB2, Exchange, Oracle, RACF, SSO, Windows, TSS, Unix ETC/NIS.

Developed custom applications for the Network Operations Center. Used Remedy's Action Request System to build applications to the customer’s specifications. Lead Analyst to integrate redundant trouble management systems into one streamlined system.

Provided analysis and programming expert ice for a rapid deployment team, which built and deployed Remedy Action Request Systems.

Responsible for designing, building, deploying, upgrading, and supporting the Help Desk, Project Tracking, and Facilities custom built Remedy Action Request System applications.

Service technician for a Medicare call center, where I addressed technical issues and wrote programs to assist telephone representatives navigate the mainframe system.