I am an experienced Asset Finance Operational Manager. I specialise in delivering exceptional customer service, and have a passion for Collections and Asset Management. In running successful operational teams I have being recognised for delivering ‘Best in Class’ within the Group. My wealth of experience in the Asset Finance market includes a wide network of contacts, within most Asset Finance markets including Commercial Vehicles, Agriculture, Construction, Materials Handling, IT and Office Equipment. I have developed expertise in resolving highly complex arrears cases and delivering excellent results in difficult environments. I have a proven track record of successfully running Collections departments, managing and resolving high-profile complex arrears cases and collect-out positions; for which I have been highly commended. Within the Asset Management area, I have developed expertise in End of Contract management and Remarketing in multiple market sectors. This includes setting up of an internal Remarketing company, thus enhancing Global Recovery Rate. End of Contract fee income has also been increased substantially, through the set up of a successful team. I have taken on recent secondments to restructure Front and Middle Office functions and Project Manage the Business Transformation prior to a migration to a Pan-European IT Platform As a result, I have developed excellent negotiation, analytical, management and organisational skills. My drive is to ensure that all operational departments deliver a high quality, efficient and cost effective service, suitably tailored to the requirements of each business sector and which operate within an appropriate control framework in accordance with group standards and industry guideline.Specialties: Asset finance, invoice finance, collections, asset management, customer services, new business processing.