Team Supervisor
Current- Ensure exceptional customer service is being delivered. - Respond to and resolve customer inquiries in a courteous and timely manner. - Respond to and resolve customer inquiries and solicit customer feedback and input.- Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.- Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.- Provide direction, motivation, and coaching for associates during the shift.- Prepare and maintain stock levels for all appropriate food service items by day part.- Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.- Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.- Administer check-in of external and internal vendors according to corporate procedures.- Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
