Chris Eisbrenner Email & Phone Number

Morrisville, North Carolina, United States

• The Supervisor of IT Software Support is responsible for building and leading the Software Support Analysts Team in defining, developing and enforcing best practices, processes, policies and system security to ensure.
• Work with other members of the application development, business analysts and quality engineering teams and other stakeholders to provide information and support on core business functions, processes, workflows.
• Oversee all aspects of software support operations and ensuring the delivery of exceptional customer service.
• Possess strong leadership qualities, technical expertise, and a passion for providing top-notch support to our employees, providers and other valued customers.
• Lead, mentor, and inspire a team of software support specialists to deliver outstanding customer service
• Organize workflows and ensure staff understand their roles and responsibilities

Morrisville, North Carolina, United States

• Member of the IT Core Systems Development Team.
• Subject matter expert on core business functions, processes, workflows, configuration and product support for the business units utilizing the Alliance Claims System.
• Serves as a collaborative conduit between the Alliance Claims System users and the Core Systems Team.
• Supports end users of the Alliance Claims System.
• Supports all processes for file creation, file consumption and processing, and claims adjudication.
• Works with Core Systems product managers and team to determine proper prioritization of bugs, enhancement requests and technical debt.

Raleigh-Durham, North Carolina Area

• Technical Support for Fusion/CRM product and DataFox
• Customer Lead/Point of Contact for various customers leading weekly meetings to discuss and resolve technical customer issues.
• Worked as Subject Matter Expert leading internal team meetings to resolve customer issues
• Worked daily with other departments to resolve issues (Development Team, Product Management, Operations, Dev Ops, Support)
• Dev Ops experience with Job Control: automated jobs to reboot servers, set logging, etc.
• Mentoring and training of new hires

Raleigh, North Carolina, United States

• Technical Support for Fusion/Siebel CRM products
• Daily Service Requests and customer calls
• Troubleshooting and analysis using SQL, database back-end tables, and reproducing custom issues
• SQL, Unix, and PL/SQL programming
• Constant learning and training to keep up with changing technology
• Proactive work with knowledge management and documentation

Raleigh, North Carolina, United States

• Key member of the Data Management team, working as an Oracle SQL and PL/SQL programmer to converted lone public-school database systems to one central Oracle DBMS.
• Designed PL/SQL programs and procedures to accomplish data management tasks as related to conversion
• Developed automated production applications in UNIX and Oracle working with Production Support, DBA and UNIX Administrators, and pubic-school district employees (customers)
• Created various ad hoc reports and queries in SQL for customers, which required analysis of the relationships between database tables, objects, and structures
• Designed database patches to correct data (tables and files). Worked with the Operations team (sometimes long hours) to roll out these patches into production
• Responsible to work on and follow up service request tickets to document and correct various data management issues

Wilmington, Delaware, United States

• Provided support to the Finance department as an Oracle Applications Developer, database programmer, and business analyst.
• Designed and Ran daily/monthly production applications in UNIX KSH calling SQL and PL/SQL code in Oracle for support of Financial MIS
• Converted Windows/SQL Server apps to UNIX/Oracle Apps
• Worked with Project Management and Finance to develop and implement code to convert new private label credit card portfolios into our databases and financial applications
• Built new ETL processes
• Some database architecture experience in table and schema design

Horsham, Pennsylvania, United States

• Developed database programs in support of Marketing campaigns, including customer acquisitions, card upgrades, and cardholder repricing initiatives.
• Developed Oracle applications in UNIX using SQL and PL/SQL
• Converted manual applications into automated production applications using UNIX Shell scripting and Maestro job scheduler to save time and money and to minimize the risk of human error
• Developed end-to-end technical solutions in a structured, regulated environment for business partners in Marketing, Compliance, Legal and Risk groups
• Implemented monthly Non-contractual Repricing initiative by working closely with senior and mid-level managers to develop requirements and implement technical solutions effecting over a million accounts annually adding.
• Provided business support of Oracle databases including SQL reports and distributions

New Jersey, United States

Command Center Specialist.- Frontline for customers.- Job control and system management.- MVS and JES2 Mainframe.

Master Of Divinity (Mdiv)

MDIV completed May 2013.

Odm (Operational Data Model) Certification

Master In Counseling (Ma)

MA completed May 2011.

Siebel Certification, Siebel Crm

Oracle Certified Associate, Sql/Database

Activities and Societies: OCA certification

Diploma In Client/Server Programming, Computer Science

Bs, Theology