Chris Eley Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Optimising customer journeys to offer the best digital experiences

Birmingham, West Midlands, United Kingdom

Birmingham, United Kingdom

Birmingham, United Kingdom

Responsible for the design of quality learning interventions for Personal & Business Banking including Branch, Direct and Private banking induction programmes.

Peripatetic

Delivering quality coaching and training events through face to face workshops, "on-air" telephony based training, and web based training. Accredited by The Mind Gym to deliver ‘accelerated’ learning sessions. Remote management of 10 Learning Venues in the UK to ensure Health & Safety requirements met and ensuring the department operates in a strong control environment. Building strong relationships with key stakeholders to deliver world class training tailored to the needs of the business.

Birmingham, United Kingdom

Responsible for managing the balanced score card of a busy retail bank branch - income, control, service and people. Coaching my team to deliver compliant financial reviews, maximise every opportunity to help the customer and deliver outstanding service to ensure our customers recommended and remained loyal. By using my communicating and influencing abilities, I was able to exceed in these areas, being sure to follow strict bank and regulatory requirements. My attention to detail, experience of working in a sales environment and coaching and feedback skills allowed me to develop a sales team whose main focus was on providing a world class customer experience while operating in a strong control environment. Deputising for Senior Bank Manager to lead a franchise of 7 NatWest branches, with responsibility for all aspects of business performance.

Birmingham, United Kingdom

Conducting personal financial reviews with customers in order to identify ways in which the Bank could help save or make the customer money, protect the things they value the most and help our customers to achieve their goals.

Birmingham, United Kingdom

Working as part of a dedicated team of Mortgage Consultants, I was responsible for the completion of a mortgage application. My duties included selling regulated and non-regulated mortgages and associated protection policies on a non-advised basis, adherence to ICOBs & MCOB regulations, effective pipeline management, retail franchise management and supporting the busy inbound call centre while working towards achieving and surpassing challenging targets in a compliant manner.

Birmingham, United Kingdom