The role is focused on Managing the Customer’s Operational Journey, ensuring that our clients get the best possible value from their software purchase from day one.Responsibilities:Working with senior stakeholders within Finance to establish and manage success metrics throughout customer journey.Creating and managing customers health scores once live. Reporting on book of business overall health scores and RAG status.Product training and technical support throughout… Show more The role is focused on Managing the Customer’s Operational Journey, ensuring that our clients get the best possible value from their software purchase from day one.Responsibilities:Working with senior stakeholders within Finance to establish and manage success metrics throughout customer journey.Creating and managing customers health scores once live. Reporting on book of business overall health scores and RAG status.Product training and technical support throughout contract period.Demonstrations of software and optional add-ons. Regular collaboration with product and marketing teams to drive change based on customer feedback. Creating process guides and carrying out internal training. Recognised as part of high achievers club 2022 and 2023. Show less

Working within the Client delivery team, I was responsible for increasing the revenue from an existing base of customers in addition to on-boarding new clients. Key function of the role is to deliver various IT projects and build strong client relationships. Responsibilities • Attending client meetings to understand business requirements along with their short/long term IT strategy.• Working with technical teams to scope and quote projects, resource scheduling and managing… Show more Working within the Client delivery team, I was responsible for increasing the revenue from an existing base of customers in addition to on-boarding new clients. Key function of the role is to deliver various IT projects and build strong client relationships. Responsibilities • Attending client meetings to understand business requirements along with their short/long term IT strategy.• Working with technical teams to scope and quote projects, resource scheduling and managing client communications in process. • Preparation and issue of quotes through BID models and generating a Statement of Works. • Managing client projects from start to finish, ensuring they are within scope and budget. • Responsible for identifying and effectively managing potential issues and risks.• Managing IT Roadmaps, ensuring that each client has a 5-year timeline to manage their IT budget accordingly. • Working with senior stakeholders to improve processes and procedures by developing and implementing standardised processes, tools, templates, systems and reports. Show less

Providing relationship management to clients within Public Sector, Channel and Enterprise markets. Working closely with Account Directors to develop client relationships and maximise growth.Performing face to face reviews with customers to review key areas of the business such as Service Assurance, Delivery and Billing. Acting as the voice of the customer throughout escalation process. Working with internal teams ensuring that SLA’s are adhered to and customer expectations are… Show more Providing relationship management to clients within Public Sector, Channel and Enterprise markets. Working closely with Account Directors to develop client relationships and maximise growth.Performing face to face reviews with customers to review key areas of the business such as Service Assurance, Delivery and Billing. Acting as the voice of the customer throughout escalation process. Working with internal teams ensuring that SLA’s are adhered to and customer expectations are managed. Producing monthly reports and providing meaningful analysis on trends and patterns. Creating and managing action plans.Working within ITIL framework. Show less

iCS is an independent supplier of business telecoms, data and energy to UK businesses. With more than two decades' experience, we provide you with value for money by offering the essential services you need to operate efficiently.Telephone SystemsHosted TelephonyInternet ConnectionsLeased lines (current grants available from iCS)Mobile phonesWiFi networksSystem support & Maintenance