Chris E. Email & Phone Number

Des Plaines, Il, Us

Chicago, Illinois, United States

• Developed and Implemented Automation Script: Streamlined laptop imaging and setup by automating tasks such as device renaming, power settings configuration, hardware checks, domain joining, and software installations and updates. Reduced setup time by over 80%, significantly enhancing deployment efficiency.• Supported Virtual Machines and Thin Clients: Ensured smooth operation and provided technical assistance for virtual machines and thin clients.• Created Network Drive Mapping Script: Developed a script that automates drive mapping and auto-deletes after execution, improving process efficiency.• Administered Print Server: Managed the print server for the Chicago office branch, including installing and updating drivers for printers and copiers, and troubleshooting issues.• Maintained Personal Records: Managed records of laptop loaners, Wi-Fi hotspots, and thin client IP addresses for future reference.• Resolved Technical Issues: Addressed Cisco VoIP phone registration issues and phone voicemail activation problems, ensuring uninterrupted communication and efficient problem resolution.• Facilitated Collaboration: Worked closely with managers, administrators, teammates, and end users to address technical issues and deliver high-quality customer service.• Gained Recognition: An end-user praised my professionalism and investigative problem-solving skills in an e-mail to the Chief of Staff, highlighting my effective approach.• Pursued Continuous Learning: Currently studying for the Palo Alto Networks Certified Network Security Administrator (PCNSA) exam to enhance skills and expertise.

Bolingbrook, Illinois, United States

• Key Role in Nationwide V19 POS Deployment: Ensured seamless nightly operations and successful project completion within a 3 to 4-month timeframe across all locations.• Coordinated Nightly Operations: Assisted on-site technicians with hardware setup, including POS registers, printers, and mobile POS devices across different time zones.• Managed Deployments: Oversaw deployments for two stores per night, ensuring consistent support and execution.• Performed Software Upgrades and Installations: Ensured all systems were up-to-date and functioning correctly.• Troubleshot and Resolved Issues: Addressed hardware and software problems, minimizing downtime and ensuring store readiness.• Trained Store Managers: Provided support and training on new POS, Verifone and mobile POS devices systems for smooth technology transitions.• Utilized Jira and Monday.com: Tracked hardware issues, replacements, and deployment status to ensure accurate reporting and timely updates using Jira. Managed nightly deployment tracking for each store, including issue resolution and completion using Monday.com.• Facilitated Communication: Ensured alignment between store managers and the technical team throughout the deployment process.

Niles, Illinois, United States

• Managed POS Systems and Deployed New Technologies: Utilized virtual machine technologies for smooth POS operations, integrated and configured new hardware, and resolved issues to enhance transaction accuracy. Supported planning for future POS upgrades.• Administered IT Infrastructure: Managed servers, network devices, and workstations, ensuring optimal performance and availability despite aging hardware.• Implemented Maintenance Schedule: Reduced unplanned outages and ensured system reliability through proactive maintenance of virtualized POS systems.• Documented Processes and Configurations: Created a knowledge base to streamline troubleshooting and support.• Acted as Primary IT Contact: Delivered prompt solutions for IT-related issues to ensure business continuity.

Chicago, Illinois, United States

• Led IT System Modernization and Virtual Desktop Infrastructure: Spearheaded the transition from physical computers to virtual desktops using Windows Server Hyper-V, consolidating management from a single server. Reduced hardware, energy, and cooling costs while promoting efficiency. Oversaw change management to ensure smooth transitions during IT upgrades.• Implemented Secure VPN and Server Solutions: Designed and set up a VPN for secure transmission of patient documents and deployed server solutions using Windows Server RAS, enhancing data security and real-time access for office staff.• Enhanced Technical Support and Promoted Technology Adoption: Provided high-quality technical support, managed data migrations, backups, and recoveries. Integrated mobile health technologies and transitioned from paper-based to digital forms, improving care coordination. Gathered and analyzed user feedback for continuous improvement.• Ensured Regulatory Compliance and Staff Training: Conducted cybersecurity assessments to ensure HIPAA compliance, safeguarded patient information, and provided regular training on technology use and cybersecurity best practices.

Bachelor Of Science - Bs, Computer Engineering

Ccna

Soc Level 1