Network Operations Analyst
Current- Network monitoring and troubleshooting multiple technologies including Calix/Occam, AFC,Siemens EWSD-SoftSwitch, MetaSwitch,Adtran, Ericsson UMTS-3G, Nokia Ege- 2G,LTE, POTS, ADSL, ATM, Optical Networks, PON,GPON.
- Interact with Field Technicians within various regions across the tri county area in maintaining a service infrastructure that delivers Video, High Speed data and Telephony services.
- Maintain service level agreements by maintaining NOC escalation time lines and continuous re-assessment of open issues.
- Isolate and diagnose faults and manage resolution with appropriate department.
- Interact with departments to address issues identified within the network.
- Participate in updating present written processes and in the development of new processes, in conjunction with the NOC manager.