Chris Eryurek Email & Phone Number

Docklands, Victoria, Australia

Manager, Partnerships @ QBE Insurance

Melbourne, Victoria, Australia

• Provides faultless coaching session on branch compliance, as required.
• Effectively deals with Own The Moment Conversation Framework & C1 Operating Rhythm tools & practices.
• Engages in lifting capability and confidence in the bank network across all channels.
• Seamlessly connects the frontline and the centre by providing on the ground insights.
• Provides strong support to the business by implementation of essential campaigns and marketing initiatives.
• Effectively ensures bankers are adequately equipped with current and compliant product & coaching information.

Melbourne, Victoria, Australia

• Led by example; assisted the State Manager of Bank Distribution and contributed to the team sales by strongly always driving business initiatives.
• Achieved and exceeded individual and business sales via three essential aspects of the role: Business Management, Sales & Channel Management and Training/Facilitation.
• Regularly engaged in analysis, segmentation, prioritising and implementing a detailed appointment plan with a proactive planned visitation schedule in the branch distribution network.
• Conducted sales management conversation with key segments.
• Ensured a continuous focus on the end-to-end customer experience.
• Thoroughly analysed sales results and accurately identified areas for development.

Melbourne, Australia

• Held various roles within this period including Teller, Personal Banker, Business Banker & Banking Service Representative.
• Effectively managed a high conversion ratio of business partner sales across Business, Property Loan and Wealth sales using the Relationship Builder application.
• Proactively engaged with customers at every opportunity and accurately identified both their immediate and longer term needs and regularly discussed possible options and solutions.
• Focused on earning through understanding the business, building relationships, and effectively providing them with professional advice relevant to their individual situation and goals.
• Educated customers about the features and benefits; provided advice on basic insurance products, superannuation, lending, business and personal transactional needs & referred complex sales enquiries to specialist.
• Regularly provided coaching to my colleagues daily, both in team and one-on-one environment.