Chris Eudy Email & Phone Number

Beaverton, Or, Us

I manage a team of customer success rock stars that work with some of DATs largest shipper, broker, and carrier partners. We focus on 4 fundamental pillars of program management, demonstrating and driving post sale value, understanding customer usage, and collecting and sharing product feedback with the DAT organization to offer better products and solutions for our largest customers. We use these fundamental pillars to build deep customer relationships, reduce churn, and expand upsell cross sell potential.

London, Gb

I managed a team of Customer Success / Account Managers who manage operations and implementations for our B2B educational customers. This includes managing implementations and ongoing use of digital (cloud based) course-ware. In addition to managing a great team, my job was to understand the needs of these unique clients and how their needs tie to Pearson strategy (to ultimately implement an operations strategy that will ensure customer success and reduce churn). We did a great job in managing renewals and keeping our customers happy.

London, Gb

Create processes and ways of working for diverse business segments and products. Drive efficiency, strategy, and best practices to improve the customer experience and minimize expense and exposure for Pearson.

London, Gb

The Digital Solutions Management team at Pearson is responsible for assisting clients and internal sales teams with pre-sales scoping and feasibility, implementation of digital solutions, and on-going maintenance of said solutions. I manage the department budget and personnel including providing meaningful feedback to grow and develop the team and ensure their success. This includes setting goals and conducting mid and final year reviews (including the establishment of customer and internal KPIs).I also work on a number of different initiatives including working with internal team-members to provide premium levels of support for our clients, product retirement planning, and working with various 3rd parties on strategic initiatives that impact our clients. I also work to clear any internal roadblocks for the team so they can focus on the customer.

London, Gb

I manage a team of individuals who advise and provide consultative advice to our Educational Partners. I encourage my team to think outside of the box and use research and evidence to understand and consult on ways to improve their client base.

I worked with a wide range of clients on successfully implementing and using Pearson products and services.

Bentonville, Arkansas, Us

Mba

Ba, Political Science