WHO I AMI am a senior leader focusing on strategically maximizing growth and productivity. I am a subject-matter expert in call center operations.WHAT I DOAt Vodafone, I ensured the schedule efficiency of 6,000 FTE across nine call centers in three countries. I also owned the creation, strategy, and rollout of a revenue protection program (Leaky Pipe Program) across four countries, 10 sites, and 7,000 FTE, which was recognized as best-in-class across all European locations. In my current role, as VP, I manage global client data services, providing a product to improve contact center performance for clients, including call handle time, revenue, and conversion.SELECTED ACHIEVEMENTS• Promoted 2x at Afiniti based on exceptional leadership and knowledge of contact centers.• Manage a team to purchase data from vendors, saving $1.1M based on negotiations at Afiniti.• Owned consumer sales-thru-service targets, achieving £18M for FY 14/15, Vodafone UK.• Exceeded all targets with YOY increases of over £20M by creating service charging consistency across customer base at Vodafone UK.