Chris Exley Email & Phone Number

Cambridge, MA, US

Providing coaching for additional teams in Broad IT Services (BITS). Evangelizing Agile across the institute.

Cambridge, MA, US

Expanding the Agile journey of the Broad IT Services (BITS) team, providing Agile coaching services to teams in BITS.

Cambridge, MA, US

Accelerating the Agile journey of the Broad IT Services (BITS) team, providing infrastructure products to the entire Institute.

Burlington, Massachusetts, US

• Leading product, quality assurance, and support teams in a transparent, open, and trusting environment implementing high-performance Agile methodologies. Providing guidance for the entire development group for the.
• Fully integrate the technical team from an acquisition into all tools, processes and procedures to derive maximum value fastest
• Take on and improve performance for the technical team supporting and developing the flagship product line, improving productivity, and increasing velocity
• Continue coaching the entire company in proceeding forward in their Agile journey

Burlington, Massachusetts, US

• Building a world-class Customer Success organization for an established player in the biometrics software space. Facilitating and leading the transformation of the technology organization into an Agile team.
• Evaluate, select, configure, implement, operate and maintain tools supporting a closed-loop process for resolving customer inquiries and issues
• Build a culture of data-driven metrics, accountability and continuous improvement
• Partner with cross-functional stakeholders to create meaningful processes in support of overall organizational goals and objectives

Coach Agile teams in Scrum and Kanban theory and practice. Conduct all Scrum events with the team and all stakeholders. Suggest improvements to the implementation of the process. Keep top management apprised of activities and progress.+ Assist with partner relationships as a special project for top management.+ Re-orient the team to properly implement and.

• Building a culture of transparency and excellence to enable the company to scale. Implementing Agile development methodology to establish predictable releases of high-performing, quality software. Taking the system to.
• Brought an external Engineering team into the company, melding it seamlessly into the culture and facility to ensure all stakeholders are constantly aligned with team activities, priorities, and progress where no.
• Effectively implemented Agile Scrum to measure the work coming on to the team and the team’s performance in completing it.
• Built a solid partnership with Product Management to ensure total alignment with strategic direction and client imperatives.

Billerica, MA, US

• Leading a team of 40 Engineers, Program Managers, and Technicians in the design, development, release and deployment of x-ray scanning equipment for border and facility security. Set goals, track progress, provide.
• Built a highly accurate, predictive resource planning model using actuals data to ensure accuracy in staffing projects and programs, increasing on-time delivery by 8%.
• Implemented Engineering initiatives to return materials quality, manufacturing, and outgoing test to expected levels of performance by placing high-level Engineering leaders into Supply Chain, Manufacturing, and.
• Maintained and promoted Lean Product Development practice throughout the company via internal training sessions, rigorous encouragement, and regular review and adjustments, leading to predictable product performance.

Courbevoie, Ile De France, FR

• Supervised teams of Factory Software Engineers in development of Driver License Issuance Systems including Factory Job Management Software, Print Services Software, and Factory Communications Software Development teams.
• Reduced delivery effort by 10% across teams by introducing Agile Scrum, enabling the software team to grow from 40 to 50+ engineers while maintaining iterative and rapid development through self-organizing and.
• Established streamlined process for obtaining proper Engineering support for critical customer deployment issues, ensuring rapid identification and resolution of key customer escalations.
• Saved license fees, reduced contract engineering costs, and brought fundamental expertise in-house to eliminate dependence on third parties and establish effective differentiation among competitors.

Courbevoie, Ile De France, FR

• Managed product roadmap, development, release engineering and deployment for Driver License Enrollment and Issuance Solutions which included front-office equipment (desktop computers, signature pads, cameras, scanners).
• Launched new processes and document templates to streamline and optimize solution designs and technical specifications, guaranteeing alignment between the company and customers, reducing requirements elicitation.
• Developed and executed resource planning to ensure team capacity grew in alignment with company necessities to meet customer demand leading to full staffing of all projects and improved customer satisfaction.✰ ✰ ✰ ✰ ✰.

US

• Accountable for the overall leadership and direction of Narad Networks Service offerings, and oversight related to Customer Service including new product deployment, customer satisfaction and support service delivery.
• Established a technical publications function, authoring and maintaining all customer technical documentation on all products, guaranteeing customer access to accurate, relevant technical content.
• Instituted a closed-loop process to replace all failed products in the field, from notification through installation of new unit, to return of failed unit and reporting failure analysis to customer to avoid recurrence.
• Designed and established a 24x7x365 Call Tracking System, ensuring receipt of every customer contact regardless of time or geographic location.

• Provided executive leadership for a $2 million+ Support and Customer Service infrastructure, serving more than 60 employees and tens of customers. Led operations and strategic direction with full responsibility for.
• Established a comprehensive training program, including courseware, curriculum, and logistics, reducing call volume by 15% through a well-educated, proficient base of hundreds of customer staff.