• Responsible for £40m of BT Enterprise revenue, managing a team of field based Account Managers• Own the relationship for the top 320 SME customers in BT Enterprise• Generate key strategic partnerships with customers to drive revenue growth, through new business acquisition• Manage the P&L for my business unit and ensure accurate forecasting to enable us to meet our business objectives• Lead a diverse team of talented people, ensuring development and career progression

• Responsible for £30m of BT Business revenue through managing a team of desk based Account Managers, who in turn manage relationships with 1000 Corporate customers• Creating relationships with key decision makers and generating £5m of new ICT revenue annually• Engaging key strategic partners and developing sales plans to drive ICT growth and revenue generation with key customers• Driving the performance of a virtual team consisting of field based specialists as well as being directly responsible for the performance of a desk based organisation• Presenting performance and strategic plans to both GM and Sales Director on regular basis• Forecasting revenue and sales figures that report directly to finance. Enabling the business to confidently forecast for my business unit

• Responsible for all voice channel sales of residential PSTN and 21CN products reporting to Sales Director and CEO• Established a thriving sales environment that maximises opportunities in a highly competitive market place• Reduced levels of churn on PSTN and 21CN base through identifying areas of mismanagement and opportunity• Provided detailed insight and presented to Plusnet CEO and shared with BT Retail CEO• Managed and maintained strong links with 3rd party’s that supported Plusnet affiliate sales and Plus.net online sales i.e. Liveperson and DMSL

Feb 2008 – Jan 2009 BT Retail – Senior Partnership Manager• Established and maintained contracts with 3rd party companies – driving down contract costs, whilst demanding greater revenue return and ensuring 100% compliance • Delivered seamless end to end processes in a complex environment as a Channel Expert• Developed excellent business relationships with Senior partners and all levels of management• Identified new areas of opportunity within Consumer Acquisition and Retention activities and developed processes and practices to maximise revenue • Produced and presented top level presentations to Heads of Department – with detailed analysis of issues• Created and delivered inspirational incentives to drive performance, whilst adhering to strict budgetary compliance

• Robustly managed and drove performance of a Consumer Acquisition / Retention sales team in order to maximise and defend BT’s Consumer base• Motivated and inspired Agents to protect and increase BT’s market share of traditional PSTN and 21CN• Produced detailed business plans for revenue and sales generation• Designed and implemented local incentives – and analysed impacts on performance• Delivered quality coaching and feedback to ensure revenue generation and to minimise unfair trading and Compliance issues

• Worked successfully as part of a virtual team, liaising with National Compliance Manager• Ensured 100% compliance to all BT’s regulatory and legal requirements• Managed performance and understanding of unfair trading and competitor intelligence• Visited multiple sites to share best practice• Analysed detailed reports to identify performance issues and to break down barriers