-Providing high-level product support and customer service via ticketing tools and video calls.-Primary contact between the business development departments, product manager, and the business -Analyzing and troubleshooting technical issues to establish root causes of outcome and providing temporary solutions for customers as well as engineers.-Managing resolution of issues that arise within complex workflow management systems backend as well as frontend down to basic… Show more -Providing high-level product support and customer service via ticketing tools and video calls.-Primary contact between the business development departments, product manager, and the business -Analyzing and troubleshooting technical issues to establish root causes of outcome and providing temporary solutions for customers as well as engineers.-Managing resolution of issues that arise within complex workflow management systems backend as well as frontend down to basic login issues-Facilitating and communicating between teams to ensure issues are handled and resolved accordingly to the agreed Service Level Agreements and Operational Level Agreements, -Identifying gaps in existing resources and documentation to support future issue deflections and enhancing self-service troubleshooting.-Leading Product Delivery Teams containing Product owners, Engineers, architects, co-located wholly offshore with the Customer Centricity as the mindset.-Participate in Continuous improvement program for the Product Support department-Projectspecialist in onboarding and implementing new acquisitions as well as products to the existing ticketing systems backend as well as web-based platforms.-Mentoring team members with case handling, troubleshooting issues, day-to-day work-related questions to further.-Deputize for and support the Product Support Manager in day-to-day Show less

Relocated and working from the office in Barcelona