• Azure Active Directory: Implemented and administer AAD, including MFA and Conditional Access Policies, strengthening security and compliance. • Microsoft 365: Deployed and manage the Microsoft 365 suite, ensuring seamless integration, security, and user satisfaction. • Defender for Office 365 & Endpoint: Implemented and maintain Microsoft Defender for Office 365 and Endpoint, providing robust threat protection and automated response. • CrowdStrike Falcon Sensor: Deployed CrowdStrike Falcon Sensor, ensuring real-time breach protection and continuous threat monitoring. • Intune: Implemented and administer Intune, enabling secure mobile device and application management across the organization. • Apple Business Manager: Set up and manage Apple Business Manager, streamlining deployment and management of Apple devices. • Meraki Infrastructure: Deployed and administer Meraki Firewalls, Switches, Access Points, and MDM, ensuring robust network security and performance. • Veeam Backup for Microsoft 365: Led the deployment of Veeam Backup on Azure, ensuring secure, scalable backup solutions for critical business data. • OneTrust: Independently implemented OneTrust, including Cookie Consent, Consent Management, Mobile App Consent, and Privacy Rights Automation, ensuring compliance with global data regulations. • NetSuite Admin: Administer NetSuite, manage day-to-day operations, and run weekly sales reports for company royalties. • Level 3 Cybersecurity Analysis: Conduct advanced cybersecurity monitoring and response, protecting the organization from sophisticated threats. • Desktop Support: Provide comprehensive support for Windows and Mac devices, ensuring high availability and quick issue resolution. • RingCentral Office@Hand: Implemented RingCentral Office@Hand, delivering a flexible and reliable communication solution for remote and in-office work.• Cyberark admin for identity governance, access management and privileged access for Franchisees

Providing support relating to issues with cloud workloads and infrastructure as well as desktop and end-use support as requiredCloud administration of Microsoft Intune; Autopilot, Desktop Analytics, Conditional Access, identity governance, Azure Active Directory (AAD), Microsoft Cloud App Security (MCAS)Administer Exchange Online, O365 hybrid mail setup and support, O365 security and compliance, networking, auditing, logging, analytics, threat protection.Support business continuity solutionsMonitor alert and notification management systems and response accordingly through services ticketsPrimary driver of design and test of cloud system/service architectureMaintaining Microsoft Office 365, Azure Active Directory, Teams, and SharePointWorking with internal infrastructure, including deployment, configuration, and maintenance of the software and hardware componentsBuild application packages in Endpoint ManagerImplementing and troubleshoot issues with App Protection Policies for mobile and windows devices.Implementing and troubleshooting Intune MDM for iOS, Android, and other supported OS’s.Experience with macOS installation, troubleshooting, recoveryWindows 10 OS deployment and update distribution Mobile device management experience using Microsoft Intune

Provide Tier-2 technical support to customers and internal users • Assess 3rd-party software for efficient use by team members • Troubleshoot network & system issues • Monitor active network and server infrastructure • Perform routine preventative maintenance on equipment • Administer network security measures to prevent system interruptions or breaches • Execute sensitive data backup and restoration procedures • Document all technical procedures and user guides

Respond and follow up on technical help tickets submitted via phone, email, and walk-upsProvide IT support for Windows, Office 365 applications including Word,Excel,Outlook,One Note and Teams.Independently investigate and implement solutions to technical issuesIdentify recurring technical issues and propose solutions to address the root of the problemsinstalling and configuring Windows OS, networked and local printers, and business applicationsActive Directory Support and Administration (Group Policy,permissions,account provisioning)problem solving skills in Microsoft Office applicationsBasic TCP/IP networking conceptsAudio/Visual setup and supportExperience with IT support ticketing system HEATManage and monitor systems in ManageEngine Log360Microsoft AzureBlob service administrationCreate and maintain VMS in AzureExchange Server support,maintenance and administration (Distribution group creation)Windows Server 2012 support and administrationEstablish/manage remote access for users through RDP connectionsSharepoint (Administer web application policies to enable security policy for users)

Perform on-site analysis, diagnosis, and resolution of minor to complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, mobile / PDAs devices covered by service and other products in order to deliver required desktop SLAs.Collaborate with other technology team members to ensure efficient operation of the organization’s desktop computing environmentProvide phone and email support while using a ticket management system(ManageEngine)Maintain Windows 2008, 2012, 2016, 2019 servers including Active Directory, DNS, DHCP, File Servers