Chris Forrest Email & Phone Number

Toronto, Ontario, Canada

Working with our consumer clients to realize the greatest impact and value from the work they do with Deloitte and our strategic alliance partners

Toronto, Ontario, Canada

Chris is the co-leader of Deloitte's largest strategic growth platform, Business Transformation by S/4HANA (BTxS/4). Working closely with the SAP practice, Chris supports large enterprise clients to answer the 'why transform' question and then works with them through delivery and beyond to elevate their ambition and readiness for bold transformation. Through his works, clients are better positioned to realize a higher ROI from their technology investments and are in a position to evolve and innovate on an ongoing basis.

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Co-founder of Doblin Toronto, supporting our growth from a two person practice to a team of 25+ researchers, designers and strategists.Sample Projects included:• Leading the innovation strategy, capability design and development for a multinational financial service provider• Researching, designing and testing a breakthrough value proposition for a new global insurance offering• Defining innovation opportunity spaces for a large institutional investor• Developing an innovation portfolio and loyalty concept for a Chilean FSI / Retail JV• Surfacing customer insights informing UX and process design for various consumer businesses

Toronto, Canada Area

As a founding member of Deloitte's National Innovation Program, Chris’s work included:• Developing thought leadership focused on the disruptive forces impacting professional services and facilitating innovation strategy workshops with Deloitte’s leaders• Designing ‘Innovation as a Service’ suite of consulting offerings• Developing a sensing and foresight function for the firm• Establishing strategic relationships within Deloitte’s ecosystem including incubators and accelerators, thought leaders and education organizations• Implementing new collaboration, productivity and facilitation tools

Vancouver, British Columbia, Canada

As a senior consultant Chris developed his consulting fundamentals, supporting and leading projects including:• PMO support and business case management for +$500MM business and IT transformation• Privatization service review, financial modelling and decision support for a public sector ministry• Retail strategy and governance design for a liquor distributor and retailer• Growth Strategy for a pension software developer• Strategy and governance design for a product stewardship organization• Business and IT transformation planning and critical issue management for an OSP

Developed and conducted an on-line survey to elicit participant's feedback on the BC Government's venture capital tax credit program. The survey was distributed to over 400 companies.Conducted focus groups with angel investors and venture capital firms to gain their feedback and insights.Recommended program improvements and presented them to the BC Ministry of Small Business, Technology and Economic Development.

Researched leading practices and developed a business case to introduce a new capital planning and budgeting program for the City's $200 M capital budget.Lead the baseline information collection for one department with a gross budget of $26 M and supported baseline information collection on 2 departments with gross budgets of $240 M.Established and coordinated the scheduling, tracking and data collection process of 70+ interviews for identified departments, meeting or exceeding all milestones and key performance indicators.Identified and conducted high-level validation on 40+ opportunities, including revenue-generation, process improvement and organizational design.

Grew revenues by $800,000 by analyzing AC Nielson and SAP Business Warehouse data to gain category insights and develop category management plans. Renegotiated vendor contracts to reduce trade spending by 3.3% while growing revenue by 7.7%. Improved profits by $191,000 on a customer revenue base of $4.5 million across multiple retail channels by driving sales growth and reallocating trade dollars to optimize promotional programs.Increased incremental display sales by $115,000 by training and managing a new area manager on effective business development strategies.

Achieved two consecutive years of 22% sales growth on a $1.8 million portfolio by implementing category management strategies to increase overall product and category efficiency.Developed and implemented a sales process resulting in a 43% increase in store level execution of a major customer's holiday retail program, resulting in increased POS sales and reduced inventories.Trained all new area managers on effective sales techniques utilizing major customer POS systems.

Toronto, On

Led a multi-department team in analyzing and implementing a new forecasting process that resulted in a 50% reduction in processing time and a 50% reduction in labor hours required. Conducted workflow analysis of all functional and technical departments to identify consolidation and outsourcing opportunities. The CEO and VPs utilized the analysis for staffing / budgeting decisions.Managed and consolidated a $10 million capital budget alongside the Director of Engineering.

Masters Of Business Administration, Strategic Management

Relevant courses: Market Research 91%, Cost Accounting 91%. 2nd Place Computer Associates Strategic Value of IT Management Regional Case.

Bachelor Of Commerce, Finance

Activities and Societies: Commerce Society, Faculty Executive (Student Representative) Undergraduate degree in Finance with a minor.