Chris Fox Email & Phone Number

Mentor, Oh, Us

Troy, Michigan, Us

Troy, Michigan, Us

Lansing, Mi, Us

Assisted operational manager and HR with interviews of potential candidates and the onboarding and training of new hires. Conducted training sessions with operational staff to ensure accurate benefit administration. Coordinated meetings to communicate new benefit and benefit changes to staff. Created and maintained operating procedures through promapp software. Processed annual service credit coordination between MERS products. Created annual statements for approximately 34,000 active retirement system members. Participated in the interdepartmental annual actuarial valuation process and lead operational staff in the data review of personnel records. Conducted annual required minimum distributions in compliance with IRS guidelines. Identified areas of service and operational improvements for the functional team and implemented necessary changes. Worked with IT staff to identify areas for automation within established processes and conducted user testing of system enhancements. Accurately calculate retirement benefits through a thorough audit process and transition active employees onto retirement payroll. Accurately calculated and processed non-standard retirement provisions. Collaborated with third party medical advisors to process disability applicants. Calculated employee and alternate payee benefits in accordance with Eligible Domestic Relations Orders. Maintained compliance with MERS plan document, state, and federal laws.

Lansing, Mi, Us

Front line customer contact for retirement services and products. Provided timely and quality customer service to all callers regarding first level inquiries. Research and analyze data to address customer concerns. Assist customers with understanding and completing MERS forms and processing times. Maintain compliance standards as related to the processing of customer investment allocations. Assist in the daily collection and coordination of data through Customer Relationship Management (CRM) software.

East Lansing, Mi, Us

As the MSU Dairy Store Head Supervisor I was responsible for the supervising and scheduling approximately 30 student employees across two retail locations. I screened applications and conducted the interview and hire process. Calculated accurate bi-weekly payroll of employee hours. I organized team management meetings as necessary and served as liaison between dairy plant manager and employees. Daily functions included handling cash, credit, and check transactions as well as providing satisfactory customer service.

Master’S Degree, Master Of Public Administration

Bachelor'S Degree, Political Science

High School Diploma