Follow-the-sun Global Support Model. Providing L2 and L3 support for Network Devices (Cisco Routers and Switches), Firewall & Remote Access, MS Windows Servers, Messaging (MS Exchange) and TELCO Operations.• Key Cisco LAN/WAN & Checkpoint / Cisco ASA / F5 and Juniper Firewall for Layer 2 Operational Support• Provide Customers with professional, timely and effective technical expertise on LAN/WAN/Wireless/Firewall & Convergence services support• Support for Provision Customer LAN/WAN/Wireless/Firewall network change on time and help to improve the process to “do it right the first time” - ITIL format• New Project/Complex Change Pre-engagement. CapEx and OpEx• Maintain update-to-date customer LAN/WAN/Firewall topology database. IP sub-netting• Build Site to Site VPN connection on CheckPoint R80.20 firewall(s)• Collaborated with other functional teams to perform a complete enterprise wide firewall refresh. (Juniper, F5 (LB), Cisco ASA, Checkpoint)• Add/remove/change Firewall rulebase configuration (Juniper, F5 (LB), Cisco ASA, Checkpoint)• Monitoring of Firewall environment (Juniper, F5 (LB), Cisco ASA, Checkpoint)• Proactive monitoring of all managed Network devices (600+ Globally)• Commissioning and decommissioning of Network devices (Cisco)• Support for Infrastructure Projects implementation• Remote access & RSA & Juniper SSL JunOs, Checkpoint Endpoint support• Global MPLS Links• Troubleshoot switches (incidents and failures)• Ensure all switch backup configuration is successful via Kiwi Cattools • Ensure all switch are monitored in Solarwinds • Ensure switch configuration against base standard build (Refresh / Hardening)• Add/remove/change VLAN or port configuration• Plan for switch IOS upgrade against current base build version• Define switch security setting and ACL• Established switch base standard build• Load final configuration (Kiwi) / Initiate and modify Visio diagrams or CAD