Leads PhyTech Solutions operating arm to deliver services to our revenue cycle management and technology clients. Oversees all operational functions, including HR, Team Development, Client Services, Vendor Management, Client Implementation, Reporting and RCM operations to drive growth and profitability for our clients. Develops new tools and techniques to support our clients ever changing needs and creates new workflows or processes as needed from ideation through implementation.

Served as a revenue cycle improvement leader within BSWH’s Revenue Cycle Support Services organization to identify, develop, and implement revenue cycle initiatives across a variety of functions and teams. Typical project activities consisted of vendor and project management, scope definition, process creation or optimization, impact analysis, report and KPI creation/monitoring, ROI calculations, training development and coordination across multiple levels of the revenue cycle organization to implement solutions or optimize processes. Projects included process automation initiatives, new technology implementations, workflow development, vendor assessments, and organizational cost saving projects.

Provided support to clients through a range of revenue cycle and patient access management, operations improvement, and technology implementation initiatives. Projects focus on revenue cycle metrics, operational, and staffing assessments, process optimization, policy and procedure development, vendor or technology implementation, and interim leadership roles. Completed comprehensive revenue cycle and operations assessments for a variety of clients to identify both revenue and operational improvement opportunities.

Operated within a PMO at Harvard Pilgrim Healthcare to manage operations and technology planning projects in the product development and claim adjudication space. Projects typically encompassed cross-functional teams between 8-16 individuals, spanned 4 to 18 months, and encompassed budgets between $200K and $750K.

Managed IT solution implementation and optimization projects at Tufts Medical Center within several hospital departments, including laboratory, sleep-center, and operating-room departments. Supported account leadership in PMO management, account operations, and new project development within the hospital. Developed new PMO tools to assist with project, resource and budget tracking for the account.

Worksite manager/team leader responsible for managing site work for all phases of the construction process while ensuring a timely and quality completion of each job.

• Worked as a financial analyst intern at a local asset management/financial advising company.• Performed stock/company analysis, assisted in account management, and helped to develop excel tracking tools for portfolio management.