- Managed a ~$20m budget across Product, Enterprise IT, Digital Engineering and Data Systems, with a staff of 50+ FTEs and contractors- Reduced technology operational expenses by 5% through strategic vendor negotiations and effective budget management- Established a product management function to set digital product strategy across 24 media brands with a focus on subscriber growth- Achieved 10-15% YOY subscriber growth, partnering with editorial & marketing, through improvements topaywall/ecommerce user experiences- Developed and managed a team of 5 PMs/Designers, executing on 3-year product roadmap, driving scale across Crain brands through centralized services and site experiences- Acted as the product/technology leader on a cross-functional AI committee to set AI policy at Crain and execute on generative AI pilot projects (internal/external)

- Managed a team of PMs focused on improving digital learning experiences, internal administrative tools and building a master data model across identity, provisioning and learning systems- Researched & identified a market opportunity to build an apprenticeship product offering 'Ready to Hire', and recruited several large hospital networks into the initial pilot program- Helped launch a new business model, Cengage Unlimited, enrolling 1m subscribers in the first 7 months, saving students $60m annually and capturing over $100m in revenue in its first year- Built a foundational assessment application and set of services used to deliver 5 new language products to market- Re-platformed 10+ hard science products, leading to acquisition of a competitor, then managed the acquisition's technical integration roadmap

• Responsible for two large scale projects that aim to streamline Vistaprint’s HR processes globally, increasing data accuracy, clearly defining stakeholder responsibilities, automating routine tasks, increasing process visibility, and ultimately reducing operational costs• Performed requirements gathering using various techniques: interviews, questionnaires, process modeling workshops, use case definition, system workflow analysis, and quantitative data analysis• Developed HR Standard Operating Procedures to provide segregation of duties, a centralized repository of disparate processes, and a basis for the Internal Audit team to validate the HR team’s operating effectiveness• Performed project management, in addition to analysis duties, from project kick-off through design, development, quality assurance, training, deployment, and improvement phases – working with a cross-functional global team of 100+ team members

• Successfully prepared the company for a 21 CFR11, SSAE 16 & PCI DSS audits• Performed project management and business analysis for product maintenance projects (Cloud Portal enhancements) and new product development initiatives (data center builds) using agile methodologies• Establishment of corporate training curriculum for new hires and for ongoing compliance/procedure training• Performed project management and onboarding for new clients, migrating their existing on premise footprint onto Itrica's Infrastructure-as-a-Service (IaaS) platform• Performed Security & Compliance Officer duties to ensure the company and its clients were fully compliant with applicable regulatory standards• Lead PM for complete redesign and new architecture for Itrica's SaaS Clinical Trial Management System• Managed 12 software engineers, a business analyst & 3 QA engineers using agile best practices

• Coordinated Marketing, Sales, Editorial, IT, and Vendor efforts during the strategy, development and launch of a new digital product• Reported status, issues and risks to Senior Executive stakeholders across all project streams while efficiently managing the program budget, contracts, invoices and vendor relationships.• Developed KPI’s for the new product, along with alternative revenue streams within the core product• Worked closely with Editorial, Finance, Sales, Marketing, and Operations to identify and prioritize business application requests to Pri-Med's core online learning product• Conducted interviews with stakeholders at all levels of the organization to derive unmet needs in our products and internal systems

• Experienced in creating SDLC deliverables, writing vision statements, concept models, cost benefit analysis, process improvement specifications, impact statements, scope documents and associated metrics.• Lead Analyst on multiple small to medium enhancements to existing systems as well as two medium to large new software development projects (Primary focus on billing/finance applications).• Authored end-user training materials for new policy changes due to new software releases. These documents significantly improved user adoption.• Produced 100's of Reports for Internal Business Users, Vendors and Customers which helped bring in additional business, included audit reports on existing inventory, and tax reports requested by external auditors.• Responsible for Tier 1 & 2 support of order management enterprise applications, critical to business operations