• Technical Advisor over U.S. product line of portable and stationary hot and cold water pressure washers and multi-pump in-plant systems utilizing circuit board and PLC controls, natural gas, propane and diesel fired burners.• Troubleshot technical issues and provided technical support and remote one on one training to distributors and their field technicians. • Evaluated and Authorized warranty claims.• Collaborated with Engineers, Designers, Product Marketing and Distributors on product enhancement. • Oversaw product line field testing.• Created training manuals and Conducted semi-annual technical hands-on training classes.• Maintained extensive call logs and documentation related to technical inquiries and outcomes.• Determined and set retail pricing for all spare parts entered into company’s computer network.• Created technical bulletins.• Determined necessary inventory for service parts.• Developed recommended inventory and parts lists for new distributors.• Provided technical support for Industrial Vacuum Cleaner product lines as needed.

• Diagnosed and serviced water driven proportional chemical dispensers for agricultural and horticultural markets.• Conducted and monitored product chemical resistance tests. • Maintained and prepared tradeshow equipment.

• Provided technical support to authorized distributors, sales representatives and end users.• Assessed equipment failures and repaired machines that authorized distributors and service centers could not isolate or resolve.• Authorized and examined returned equipment and components to determine the validity of warranty claims.• Followed component manufacturers’ warranty procedures and processed the return of compliant components.• Completed warranty and service related documentation.• Appointed authorized service centers.• Contributed technical knowledge toward the development of Flat Labor Rate Charts, Service Manuals and product line development.

• Diagnosed and serviced 4 cycle air cooled industrial and commercial grade engines, positive displacement triplex plunger pumps, piston and sleeve type pumps, flow and pressure activated unloader valves, chemical injection systems, diesel and kerosene oil fired burners and related high pressure cleaning system accessories.• Prepared written estimates.• Interacted directly with sales representatives, distributors and end users.• Prepared requisition forms for parts.• Maintained call logs and service records.• Performed maintenance and general mechanical repairs on corporate vehicles.