Key Responsibilities:- Overseeing and leading the trading and Go-To-Market communications strategy for major commercial activities, targeting Retail, Call Centre Sales, and Service audiences- Delivered local roadshow events to train and inform on new product launches- Ambassador / champion programmes to put the product in the hands of the frontline, aiding in training and sales- Implemented incentives and recognition programs for over 20,000 frontline colleagues, boosting morale and productivity.Achievements:- Launched the New EE brand and a complete culture shift, to >20k colleagues through exciting releases and large scale virtual or in-person activations across the country, by creating a compelling narrative for frontline colleagues and customers - Launched of all new digital platforms to provide simple, mobile-first approaches for colleagues to access rewards and track progress against incentives- Delivered a refreshing new approach to recognition for our colleagues to feel truly valued, through merchandise, rewards and quarterly VIP events

Key responsibilities;- Strategic owner of Retail operations strategy, processes, supplier accounts and technology- Continuous Improvement of Retail and Third Party processes.- Delivery of change projects into Retail/Third Party.- Management of team of Project Managers/ Continuous Improvement Specialists.- Operational ownership of Supplier accounts for RetailAchievements:- Designed a ground breaking Covid Response, galvanizing Retail colleagues to support customers remotely with brilliant engagement scores from both- Hand-picked to create an innovative and rapid delivery of a finance product offering to market in Retail, driving revenue by est. >20%, winning Team of the Year award from EE- Designed and delivered a 3-year transformation roadmap overhauling in-store technology, hardware and infrastructure with pioneering all-in-one technology to empower an integrated omnichannel future for colleagues and customers increasing productivity by 18%- Owned and delivered a Continuous Improvement roadmap of retail processes, ultimately saving >40hrs admin per store per month

Key Responsibilities:- Lead a dedicated support team for all customer, operational or technology related problems in over 500 stores and channel partners- Own, maintain and create all operational policies, processes and guides for stores and channel partners- Manage key vendor / supplier accounts, including budgets, day to day operations and any procurement activity. This included uniform, media licences, cash management, stationery and more- A continuous improvement roadmap of policy and process review to make frontline colleagues roles easierAchievements:- Creation of an original Store Operations Team, offering best-in-class support to >500 stores daily for IT and Customer issues with in depth data analysis for improvements roadmap- Implementation of a new vendors (e.g. cash collection) reducing budget by c19% whilst improving service- Supported >700 Retail stores through a complex Joint Venture to provide excellent customer experiences in store - Won Team of the Year at annual company awards

Key Responsibilities:- Developed internal communication strategies for Retail, enhancing employee engagement and awareness of Central Operations.- Created engaging content for Retail, including Senior Leadership messages, newsletters, and social media posts.- Planned and executed internal events, town halls, and meetings to facilitate effective communication and engagementAchievements:- Led the internal Retail communications campaign for joint venture between T-Mobile and Orange creating joint culture and high employee NPS scores- Upgraded and implemented a new intranet platform for use in new format stores- Designed a new and exciting Central Operations presence at multiple in-person roadshow events to enhance understanding of how to use the team

Managed multiple stores over a successful career with Orange, including Flagship locations on London Oxford Street.Key Responsibilities- Led a diverse team of up to 30 employees, fostering a collaborative and inclusive work environment to drive performance and engagement.- Developed and implemented sales strategies, resulting in a ongoing increase in store revenue and consistently achieving sales and service targets- Ensured exceptional customer service standards were met, leading to increased customer satisfaction and loyalty (measured through regular mystery shop and/or NPS programmes)- Oversaw operational processes, following all compliance and audit guidelines - Designed and executed attractive product displays to enhance customer experience and drive sales as per guidanceAchievements:- Winner of Best Store award as a result of topping the charts of an ongoing balanced dashboard, measuring sales and operations- Regional compliance/audit champion, supporting and training peers with their performance on operational measures- Managed a central location with key offices on site for Head Office and corporate visitors