Spearheaded the design and launch of the Global Project Management Office, analyzing the company’s existing software development processes to create a hybrid agile model. This included identifying solution offerings, breaking them down into value streams, and establishing over 25 release trains. Ensured the effective adoption and timely execution of project and program management methodologies, while overseeing coaching and fostering continuous improvement in best practices, training, tools, and frameworks. Key Contribution:● Created a scalable global PMO from scratch, managing 26 project/program managers, PMO managers, and release managers.● Provide SDLC Governance for 1,000+ member team across multiple regions, fostering collaboration and driving operational excellence.● Established a "Center of Excellence" to train PMO professionals, standardize processes, and disseminate best practices.● Developed real-time dashboards and metrics for portfolio performance, enhancing resource management and project visibility.● Improved profitability and customer satisfaction through optimal onshore and offshore resource balance and by automating timesheet preparation using Jira.● Regularly present PMO updates and strategic recommendations to C-level executives.● Configured, implemented, and trained resources on new tools and process improvements, which include:o Jira Software & Jira Service Managemento Power-Bio SharePoint

Acted as IT product manager and program to manage IT stabilization of DealShield technologies. Coordinated Technology teams and prioritize work across different SCRUM teams through close collaboration with senior leadership team of Product Owners, and Business partners. Served in various roles, such as SCRUM master, architect, and developer. Fostered requirements gathering meetings, developed and maintained open issues list, tracked issues to resolution, provided status reports and update meetings, and accomplished all desired DealShield's Finance and Loss Prevention needs throughout migration from AS/400 Legacy system to Oracle and Titles tracking systems. Key Accomplishments Collaboratively worked with the leadership, product owners, and business partners to structure the work of the various SCRUM teams and to set priorities for the technology teams. Increased alignment, transparency, and consistency in product planning, prioritization, and delivery by leading three Agile teams as SCRUM master, while coordinating transition to Café’ framework. Directed efforts among business groups to add Independent Auctions to DealShield's Network, while assisting the company to sell dealers assurance solutions, and to produce and distribute program status reports, including rollout schedules and release calendars. Enriched daily production operations for or product catalog, as well as decreased run time 50%, and improved service to customers by enhancing the technology infrastructure and underlying code, while interacting with agile teams, compiling list of issues, procuring funding, creating time-to-market plan, and tracking progress.

Performed project management for development team to lead over 180 web based projects for Center for Disease Control and Prevention (CDC) National Center for Chronic Disease Prevention and Health Promotions (NCCDPHP). Projects ranged from annual service level agreement maintenance as well as 3 to 36 months with budgets from $30K to $4M for enhancements to existing applications or new applications.• Defined process improvements for Project Management Office (PMO), analyzing and determining what methodology to implement to best suit projects: Agile, Waterfall, and RAD.• Managed day to day project tasks by defining and documenting project approach and scope, generating project schedules and estimates, and monitoring and tracking progress of tasks and resources.• Assisted customers with determining budget required, monitoring estimated, actual, estimate to completion (ETC), and estimate at completion (EAC) hours and costs, and reporting to Delivery Manager and customers.ADDITIONAL RELEVANT EXPERIENCEATLANTA HOUSING AUTHORITY, Atlanta, GA, Senior Project ManagerVERISIGN TELECOMMUNICATIONS, Savannah, GA, Project ManagerFRIEDMAN’S INC., Savannah, GA, Financial AnalystSULLIVAN STAFFING, Savannah, GA, Account ManagerCANDLER HOSPITAL, Savannah, GA, AuditorALLTEL MOBILE, Savannah, GA, Commission Billing Specialist