Chris Gitau Email & Phone Number

Nairobi County, Kenya

• Assist in designing new filing system by use of EDMS and increased data efficiency by 30%.• Print official transcripts for students and school identification cards for University Community• Manage front desk operations including attending to queries from clients, answering phone calls and responding to emails.• Sort out approximately 40% of the backlog documents within the registrar department.• Povide quality customer service to students, faculty, staff and parents.• Train new clerical officers and provide information on records management policies and procedures.• Assist in pupil’s pass application tasks that includes Visa and Passport application.• Secure storage of records by filing and keeping in the steel filing cabinets to protect against disaster and unauthorized access.

Nakuru, Kenya

• Managed HR schedules and addressed 50+ employee inquiries weekly,delivering prompt and professional responses to enhance employee satisfaction.• Developed detailed reports, internship letters, and essentialdocumentation for 100+ students, improving communication and support services.• Maintained a 99% accuracy rate in data entry tasks, ensuring theintegrity of organizational records and contributing to effective decision-making.• Implemented a systematic filing system that ensured allcorrespondence included appropriate folio numbers, reducing document retrieval time by 15%.

Bachelor Of Commerce -, Human Resources Management

Activities and Societies: Hockey team

Diploma In Business Management, Accounting And Business/Management, 68.13

Activities and Societies: Swimming Team