Many diverse responsibilities and wear multiple hats to establish, maintain, and optimize IT infrastructure. Some responsibilities include configuration and deployment of VMware vSphere, Extreme network switches, connect infrastructure to existing services in Azure Cloud. Recent move into new headquarters was a major accomplishment with all new hardware, Active Directory and related services, and many other system configurations with assistance from vendors. Frequently provide evidence to… Show more Many diverse responsibilities and wear multiple hats to establish, maintain, and optimize IT infrastructure. Some responsibilities include configuration and deployment of VMware vSphere, Extreme network switches, connect infrastructure to existing services in Azure Cloud. Recent move into new headquarters was a major accomplishment with all new hardware, Active Directory and related services, and many other system configurations with assistance from vendors. Frequently provide evidence to satisfy audit requests. Utilize a modified Agile methodology along with use of Jira, Confluence, and SharePoint are central to our collective achievement in efficiently managing tasks and documenting progress throughout our projects. Frequently efforts focus on integrating security measures to safeguard sensitive data and ensure NIST and CIS compliance. Architected, deployed, and actively support our Veeam backup solution for on-prem, Azure Cloud, and Microsoft365 backups leveraging local and cloud storage solutions, including Azure, Wasabi, and BackBlaze to ensure data integrity and ransomware protection using immutability. Familiar with PAM solutions including CyberArk and have migrated nearly all server and privileged services access through it. Integrate Azure SSO with any service we have that supports it to ensured comprehensive security measures and convenience for our users. Beginning work more heavily with Microsoft Power Platform and Power Apps for internal solutions and automation of tasks. Presently working towards implementing Windows Hello for a passwordless environment and eliminate local AD leveraging only EntraID (AzureAD) and SSO when available. Often exercise strong communication skills leading projects, working with vendors, business partners and management. Show less

Projects oriented, working in many versions of Windows Server OS and Linux distributions including RHEL and Ubuntu Server. Daily use of Microsoft Domain Services including Active Directory, Sites and Services, DNS, DHCP, DFS, Group Policies, and software management via SCCM and Desktop Central. Configured and maintain AD Connect in part to facilitate Azure AD tenant for Office 365 Exchange Online migration from Exchange 2013 on-prem with Exchange 2016 Hybrid Server, also having created many… Show more Projects oriented, working in many versions of Windows Server OS and Linux distributions including RHEL and Ubuntu Server. Daily use of Microsoft Domain Services including Active Directory, Sites and Services, DNS, DHCP, DFS, Group Policies, and software management via SCCM and Desktop Central. Configured and maintain AD Connect in part to facilitate Azure AD tenant for Office 365 Exchange Online migration from Exchange 2013 on-prem with Exchange 2016 Hybrid Server, also having created many PowerShell scripts for use in in the migration, administration, and troubleshooting. Manage infrastructure devices and appliances including NetApp SANs with volume and LUN provisioning in remote sites and VMWare datastores over NFS. Work with Network Team often for network changes, port configuration and VLAN tagging. Responsible for fibre channel zoning and connectivity across devices. Often create scripts using PowerShell for repetitive tasks and automation. Automate workflows with RunDeck and frequently assist DevOps teams with software deployments (Java based) using Jenkins and CloudBees with occasional need to manually modify application files, manage JVMs, and troubleshoot performance issues. Rolling restarts of applications requires interaction with BigIP F5 load balancers and modification of rules, etc. Mentoring teammates at the Systems Engineer I and II levels. Occasional supervisory accountability. Act as a knowledgeable resource to internal IT staff, judicial districts, other state agencies as needed. Show less

Provides Tier 2 support for relevant systems, assigned projects to expand knowledge in infrastructure technologies. Assist in the implementation of hardware and software installations, configuration, and decommission retired systems including creation of DR datacenter using Cisco hardware to replace older IBM hardware. Assist in virtualized infrastructure management including upgrade from VMWare vSphere 5.5 to vSphere 6.0 and provide support therein including VM creation, modification, and… Show more Provides Tier 2 support for relevant systems, assigned projects to expand knowledge in infrastructure technologies. Assist in the implementation of hardware and software installations, configuration, and decommission retired systems including creation of DR datacenter using Cisco hardware to replace older IBM hardware. Assist in virtualized infrastructure management including upgrade from VMWare vSphere 5.5 to vSphere 6.0 and provide support therein including VM creation, modification, and decommissioning of retired servers. Handle backup and restore tasks in CommVault and Backup Exec. Show less

Basic systems administration managing tickets regarding user accounts, troubleshooting system issues and perform data restores. Administration of Active Directory objects users and groups and NTFS security permissions. Monitor, support, and maintain systems and associated hardware/software.

The IT Support Technician II is a tier 2 position that supports all computer related functions within the Colorado Judicial Branch. The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and… Show more The IT Support Technician II is a tier 2 position that supports all computer related functions within the Colorado Judicial Branch. The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom court related software. This position assists customers and peer groups with troubleshooting application and hardware installations. Has accountability for ITS computing services and equipment. Duties include scheduling and assigning work, customer service, testing and quality control. This position is distinguished from an IT Support Technician I by expanding the technical role and operational procedures, while also demonstrating an ability to use independent decision making and initiative to solve complex problems. This involves working directly with customers, providing advanced troubleshooting skills, providing assistance to judicial staff, and determining best practices and standard computing procedures. The IT Support Technician II will assists in expediting process workflow while completing business objectives, address all customer computing needs and resolves assigned service requests, monitors site performance and up-time through customer communication and feedback; monitors court backups; identifies trends, and communicates with local administration and peer groups as needed. The position recommends and initiates process improvements to maximize operational efficiency. Show less

Supervisor of five Geek Squad Agents in two separate Target locations simultaneously; created multiple Geek Squad Precincts in small scale in a test environment. Personally created official documents and practices leading to the creation of an SOP guidebook used for the duration of the project. Responsible in leading the Agents and Target sales team to achieve and exceed sales and guest satisfaction goals through training and coaching selling skills and customer engagement techniques. Trained… Show more Supervisor of five Geek Squad Agents in two separate Target locations simultaneously; created multiple Geek Squad Precincts in small scale in a test environment. Personally created official documents and practices leading to the creation of an SOP guidebook used for the duration of the project. Responsible in leading the Agents and Target sales team to achieve and exceed sales and guest satisfaction goals through training and coaching selling skills and customer engagement techniques. Trained many agents on Geek Squad tools and repair processes ranging from simple virus removal and system optimization to more complex issues including operating system repair, hardware diagnostics, and system repair. Was consistently called upon project-wide to travel to other locations and repair complex issues, then train the agents on how the repair was completed. Show less

Assist Best Buy Mobile Manager in training and coaching the Mobile Sales team in product knowledge and sales skills, responsible for managing the precinct in the absence of the manager. Drive sales of product and services in other departments including bridging the gap of product knowledge and sales processes between Computers and Best Buy Mobile.

Responsible for repairing units, manage records and related files for all clients, coach the computer sales team on Geek Squad Services and sales strategies thereof. Exercised extensive technological skills including problem diagnostics and resolution, including hardware and software repair.