Manage client services department, global program management and provide business development support.Communicates with state and federal agencies for regulatory updates and provides trainings to clients and internal stakeholdersEnsure "best in class" service and timely, accurate, concise communications to clientsDevelop, maintain and continuously improve department processes and client relationshipsManage technical reviews of audit and inspection business lines for large global customers

Managed large national clients representing a portfolio of over $20 million. Maintained client documents to ensure consistent delivery of services. Attended and represented NRGCS at Advanced Manufacturing Expo and EEI Key Accounts Workshop.Deepened customer relationships and client retention and maintained a renewal rate of 95% while adding over $100K year over year in new revenue.Managed channel partnerships at a growth rate of 20% or more year over year for existing customers and added new customers to existing portfolio.

Major international provider of quality, health, safety and environmental testing and inspection services with a focus on consumer products safety; Managed extensive portfolio of global clients for their quality assurance programs.Worked with multiple Fortune 500 companies in the manufacturing and retail industries for the toy, juvenile product, hardlines, softline and electrical business lines Managed 15 growing accounts, representing over $10 million in revenue for the organizationMaintained growth rate of over 30% each year with clientWorked with quality assurance, vice presidents, sourcing and legal teams to develop customized quality assurance programs for individual customersCreated quality assurance programs to reduce risk and protect clients' retail brands Wrote and presented multiple Requests for Proposal for clients' testing and inspections businessCreated new reporting structure for toy and juvenile product industryPresented financial and program information to clients quarterlyAttended, presented, and represented Bureau Veritas at multiple tradeshows annually, including Toy Fair, JPMA Tradeshow and the ABC Kids ExpoMentored multiple account managers and other team members

National provider of satellite, satellite radio and home theater installations for multiple Fortune 500 organizations; Worked directly with national clients for satellite and home theater industry.Managed $1 million national program for Satellite Radio installations at national retailerCoordinated national program for Plasma televisions providerMaintained client growth rate of over 15% Managed satellite installations for the Super Bowl and NBA Finals

National provider of network multimedia products and services to over 1,000 retail and corporate customers.

Worked directly with national clients for multimedia direct marketing companyManaged staff of six across two departmentsMaintained client base of over 300 national accountsDesigned and conducted training program for internal marketing programWrote and trained on client software programCreated weekend program to reduce costs and overhead; Global manufacturer in the frozen food industry and a leading supplier to the foodservice and retail marketplace

Managed on-field marketing programs for AAA Baseball teamWrote daily game day operational scriptManaged game day team including scheduling and assigning daily activities