Chris Good Email & Phone Number

Manage a portfolio of 9 Corporate Branded locations with 85 associates to consistently deliver the desired results in Growth, Revenue and Service KPI’s, while consistently meeting and exceeding Operational and Financial targets. Responsible for translating high level strategy into day to day actions and developing a strong team of Retail Store Managers who can deliver T-Mobile’s vision consistently in their locations. Significant Contributions:• Led team to exceed company growth targets by 16%, while also driving YOY growth above 20%, and driving total conversion numbers to 10.3%, which were recognized as ‘Best in Class’ for 2014• Consistently exceeded company Revenue targets in locations through proper goal setting, coaching and follow up through recognition and accountability• Through partnering with my sales leaders to identify and retain top talent, my District has been recognized consistently as a top Service District within the Company through customer feedback surveys. Was awarded the top Service District award in 2007.• District consistently recognized as one of the top Districts within the Area and Company in regards to customer postpaid churn. Churn was continually below 1.5% target that the company set for retail locations.• Finished in top 10 in the Area (out of 31Districts), for overall sales performance in 2014.• Led initiative within Region to build diversity within Kentucky Retail locations to build a bilingual sales force to support our customer base. Initiative has been recognized numerous times from Region/Area Leadership, and has been the adopted model within various districts

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