Chris Goodwin Email and Phone Number

In this role, I led high-level meetings with executive decision-makers to foster cross-functional collaboration and enhance business outcomes and client satisfaction. My focus was on designing tailored solutions for contact center management, unified communications, hardware and AI integration across the Northeast region. I took pride in spearheading a senior Public Sector sales team, where I was instrumental in achieving 139% of the annual budget in our first year together. This success was largely due to transforming an underperforming team, with 80% of our members surpassing their individual targets.I also spearheaded initiatives to boost new logo acquisitions by developing and implementing industry-specific sales strategies, which led to maintaining a remarkable 95% account retention rate through exceptional customer support and relationship management. Moreover, I consistently exceeded fiscal year targets, attaining 127% of the set goal and achieving the top national ranking. This role allowed me to utilize my strategic acumen and leadership skills to drive significant business growth and team success.

During this tenure, I managed a senior sales team focused on increasing market penetration and driving revenue growth through cutting-edge solutions in Technology and Business Transformation, including BPM, Cloud, SaaS, AI, and hardware. I am proud to have led 70% of my team members to surpass their annual sales targets, with two Senior Client Managers earning Top 10% industry recognition. My strategic leadership in account management initiatives resulted in a 40% increase in our sales pipeline by nurturing existing relationships and cultivating new opportunities within key enterprise accounts.Moreover, my efforts led to a 22% increase in new business and enhanced client retention by 20% through strategic enhancements of senior client relationships within vital accounts. Despite industry downturns, we optimized sales revenue by 19%, improved sales margins by 6.6%, and increased gross profit by 2.7%. These achievements highlight my ability to drive substantial business results through strategic foresight and a deep understanding of both technology solutions and client needs.

Here at Xerox, I spearheaded the leadership of our premier sales team, focusing on our most significant and high-visibility regional accounts. I directed a national task force composed of solution consultants, distribution centers, and IT staff to ensure that project delivery aligned with business requirements, stayed within budget and timelines, and maintained ongoing communication with clients' CIOs for constant updates. My strategic oversight led to new business development and an expansion of our annual recurring revenue stream to $54M through strategic account management and relationship-focused sales targeted at Fortune 1000 companies.I successfully integrated and leveraged the capabilities of a newly acquired sales team in 2016, which resulted in a $258M pipeline growth. My commitment to fostering professional growth positioned 40% of our sales team among the top 20% of senior client managers nationwide. Additionally, I secured a landmark $78M deal in the first year, orchestrating the rapid deployment of 2,600 hardware devices across the country, along with the necessary software solutions, significantly ahead of schedule. This achievement not only exemplified our team's capability to deliver exceptional results quickly but also solidified our position as a leader in the tech solutions industry.

During this tenure, I designed and implemented robust sales strategies that aligned perfectly with our company’s goals and leveraged emerging market opportunities, consistently achieving and often surpassing revenue and market share targets. My role also encompassed the oversight of impactful marketing campaigns that significantly enhanced brand visibility and engagement, effectively driving lead generation. I spearheaded the promotion of tailored business process management and workflow software solutions across the healthcare sector, leading a skilled team of Senior Solution Consultants, marketers, telemarketers, and support staff to elevate client productivity, ensure compliance, and improve document process management.My strategic initiatives contributed to a notable reduction in days sales outstanding (DSO) through the development and meticulous execution of a sales strategy focused on value-added products. I actively researched and secured market expansion opportunities, which led to increased territory coverage and catalyzed new business development. A pivotal achievement was playing a key role in the implementation of a robust sales methodology that resulted in record earnings in the fiscal year 2013. Furthermore, I successfully grew new product revenues by 250% in 2013 and achieved a 32% growth rate in 2014, while increasing our sales pipeline by 300% within my first year through strategic market penetration and targeted sales initiatives.

During this tenure, I conducted detailed market analysis to identify trends, opportunities, and challenges within the Northeast Region, adjusting sales strategies to align with evolving market dynamics. My role involved negotiating and closing significant agreements with large customers, where I skillfully maintained a balance between maximizing company profits and achieving customer satisfaction. This strategic approach enabled us to meet our financial goals while ensuring client needs were met comprehensively.In addition to this, I led efforts to promote managed/professional services, commercial printing, and IT support solutions, specifically targeting enterprise corporations. This initiative was crucial in expanding the American division of a $23B global tech organization. By establishing and executing key performance metrics, I was able to enhance new account acquisition and foster organic growth among existing clientele, significantly contributing to the sustained expansion and profitability of our operations.

In this role, I oversaw the daily operations of various departments, ensuring they aligned with our strategic goals and operated efficiently. I diligently monitored the company’s performance, developing robust strategies to enhance productivity and profitability. My responsibilities also involved engaging with key stakeholders and business partners, facilitating smooth communication and ensuring alignment with our overarching business objectives.I significantly improved digital print and multifunction device sales across the Greater New York area through my leadership in regional thought leadership initiatives. Additionally, I drove B2B sales strategies by leveraging my technical knowledge of product lines, software solutions, and network products. This holistic approach not only boosted our sales figures but also strengthened our market presence in a highly competitive landscape.

In this role, I spearheaded the strategic and sustainable transformation of a regional sales office, focusing on optimizing people, processes, and technology. I managed profit and loss responsibilities with a keen eye for financial accountability and operational efficiency, ensuring that every facet of the office ran smoothly and aligned with broader business objectives and compliance standards. My leadership was pivotal in directing daily operations and in making decisions that significantly enhanced organizational effectiveness. I significantly enhanced profitability and efficiency by revamping critical departments including sales, marketing, recruiting, operations, customer service, and technical support. Additionally, I led a comprehensive overhaul of administrative and accounting functions, streamlining expense management and operational practices. This not only improved our financial health but also boosted the overall productivity and morale of the team, driving us towards achieving exceptional results.